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3PL Operations Manager, EU

Quince· International
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Berlinfull-timePosted 2w ago

About the role

Role overseeing warehouse operations across Quince’s EU 3PL network, managing customs, inbound/outbound logistics, and KPI-driven performance across multiple fulfillment centers and markets in Europe.

Responsibilities

  • Own day-to-day performance of 3PL partners across EU fulfillment centers (e.g., Germany, Netherlands, Poland, France), ensuring consistent, accurate order processing across all sales channels
  • Set, monitor, and enforce SLAs and KPIs — order accuracy, pick/pack turnaround, on-time dispatch, and delivery performance — at each warehouse and market
  • Optimize outbound fulfillment processes (picking, packing, and dispatch turnaround) to match local operational expectations in each country served
  • Coordinate inbound logistics with suppliers, freight forwarders, and 3PLs, including customs clearance at the point of entry into the EU and intra-EU stock movement under free circulation
  • Balance inventory allocation across EU warehouses to minimize cross-border transfer delays and cost, partnering closely with supply chain and planning
  • Investigate and resolve operational issues — mispicks, damaged goods, inventory discrepancies, customs holds — escalating to 3PL partners as needed
  • Drive continuous improvement initiatives to reduce cost-per-order, improve delivery speed, and enhance the customer experience in each market
  • Partner with IT and operations to optimize WMS, OMS, and ERP systems and their integrations, including automation opportunities across multi-country operations
  • Build reporting and dashboards to track fulfillment performance, cost trends, and SLA compliance by warehouse and country; turn data into actionable recommendations
  • Collaborate with customer service, supply chain, planning, and engineering teams — often across countries and time zones — to proactively resolve fulfillment challenges
  • Serve as the operational point of contact for EU 3PL partners, including site visits across markets as needed

Qualifications

  • 5–8+ years managing 3PL providers and warehouse operations across multiple EU countries in a high-volume ecommerce or retail environment
  • Strong background in inbound, outbound, and inventory control across multiple warehouse locations
  • Solid grasp of fulfillment SLAs and KPIs (order accuracy, on-time dispatch/delivery, cost-per-order)
  • Hands-on experience with WMS, OMS, and ERP platforms
  • Strong analytical skills (Excel, SQL, or BI tools)
  • Track record resolving operational issues — delays, mispicks, inventory discrepancies, customs holds
  • Excellent communication skills, comfortable managing partners and stakeholders across countries, cultures, and time zones

Skills

Required:3PL managementWarehouse operationsWMS/OMS/ERP systemsData analyticsKPI/SLAs

Benefits

  • Not specified in the description
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About Quince

High Quality Essentials, Radically Low Prices

Quince brings luxury products like Mongolian Cashmere, Italian Leather, Turkish Cotton and Washable Silk to everyone at radically low prices. Shop premium essentials with no middleman.

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