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Customer Experience Associate

Ladder Life· Customer Experience
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Hybrid (Remote)$22k - $27k + equityfull-timePosted 2w ago

About the role

Remote Customer Experience Associate role at Ladder focusing on empathetic customer support, act as voice of the customer, and collaborate with internal teams to improve the customer journey.

Responsibilities

  • Consistently deliver high-quality customer experiences that educate consumers on life insurance and Ladder
  • Provide omnichannel service (currently, email and phone) to Ladder customers by responding to incoming inquiries in a timely and accurate manner
  • Serve as the voice of the customer and collaborate with internal stakeholders to help improve the customers’ journey
  • Collaborate with Underwriting and other business partners to assist Ladder customers in fulfilling application requirements
  • Proactively seek and take action on responsibilities to improve the impact of Customer Experience

Qualifications

  • 2+ years in a customer-facing role, preferably in a technical industry
  • Experience providing excellent support via email and/or phone based on an assigned shift schedule
  • A start-up mentality with the ability to adapt quickly to changes
  • Deep emotional intelligence and passion about delivering an exceptional customer experience
  • Proven ability to own customer issues from start to finish and solve problems while deeply understanding the customers’ needs
  • Demonstrated ability to accept feedback and remain committed to self-improvement
  • Excellent communication and teamwork skills

Skills

Required:Customer supportCommunication

Benefits

  • Excellent medical, dental, and vision coverage
  • Flexible paid time off
  • Stock options
  • A rewarding 401k match program
  • Ladder Fit Program
  • Paid parental leave
  • Work-from-home flexibility and support
  • Fun company-wide events
Last updated Oct 7, 2026. Interested? Apply on the company site.

About Ladder Life

We make life insurance simple. Insure the ones you love with Ladder.

Affordable, 100% digital term life insurance from $100k to $3 million with the ability to adjust your coverage as life changes. Issued by carriers with excellent ratings.

term life insurancelife insuranceinsurtechdigital life insurance
Company profileWebsite

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