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Clinical Liaison - Baltimore/Capital Territory

CareDx· SALES & MARKETING
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Remote$84k - $105k + bonusfull-timePosted 2w ago

About the role

Clinical Liaison role at CareDx focused on supporting transplant centers, patients, and care teams. Acts as a liaison between customers and internal teams, ensures timely delivery of CareDx transplant solutions, and supports patient management, coordination, and problem resolution within a remote US-based role.

Responsibilities

  • Responsible for patient management, in support of CareDx’s transplant offerings, with a primary focus on CareDx’s laboratory tests.
  • Work with transplant center staff, as a Clinical Educator, to streamline workflows and integrate CareDx’s transplant services into their process
  • Liaise between customers and cross-functional internal teams, ensuring CareDx solutions are delivered timely and successful
  • Respond to and resolve common external requests in a timely manner, including (but not limited to) customer order entry, results, reporting, reimbursement
  • Work with patients to coordinate blood draw logistics and ensure receipt of compliant orders
  • Lead operational efficiency exercises and identify ordering process improvements for healthcare providers and/or transplant centers.
  • Coordinate timely processing for samples and customer inquiries
  • Maintain compliance with all applicable regulations referenced in CareDx SOPs, including HIPAA, CLIA, FDA, etc.
  • Field travel within assigned geography to key accounts for business reviews and product updates
  • Other duties as assigned

Qualifications

  • RN degree is required
  • 5 plus years Transplant experience preferred
  • Certified Clinical Transplant Coordinator (CCTC) preferred
  • 25 - 30% Field Travel within assigned geography
  • Ability to thrive both independently and in a team environment
  • Proficiency in reporting and data analytic tools like Excel, Salesforce.com
  • Strong verbal and written communication skills
  • Demonstrated ability to influence without direct authority and to develop and maintain strong cross-functional partnerships
  • Proven experience in managing customer expectations and product development updates

Skills

Required:RNField travelExcelSalesforce.comCommunication
Nice to have:Transplant experienceCCTC

Benefits

  • Competitive base salary and incentive compensation
  • Health and welfare benefits, including a gym reimbursement program
  • 401(k) savings plan match
  • Employee Stock Purchase Plan
  • Pre-tax commuter benefits
  • And more!
  • Living Donor Employee Recovery Policy: up to 30 days of paid leave annually for donating an organ or bone marrow
Last updated Oct 7, 2026. Interested? Apply on the company site.
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About CareDx

Together in Transplant

CareDx delivers transplant-focused diagnostics, digital health tools, and services that support patients and clinicians across the entire transplant journey.

DiagnosticsDigital HealthTransplant
Company profileWebsite

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