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Customer Operations Lead

hud· Operations
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Hybrid (San Francisco), Hybrid (Singapore), Hybrid (Remote Asia), Hybrid (Remote North America)$100k - $165kFull-timePosted 2w ago

About the role

HUD is building a platform and marketplace for RL environments and AI data. The role focuses on the human-in-the-loop customer operations to enable activation, engagement, and resolution of blockers with data suppliers and buyers.

Responsibilities

  • Own the human-in-the-loop layer of HUD’s operations across our customers - data suppliers (vendors) and frontier labs and enterprises (buyers)
  • Jump into customer conversations when a human touch is needed to build trust, clarify context, or move things forward
  • Resolve contract, onboarding, and platform blockers by working with the right internal owners
  • Turn recurring customer issues, feedback, and learnings into better processes, platform, and communications
  • Build lightweight systems that streamline workflows or makes resolving problems easier the next time they occur

Qualifications

  • Experience in customer operations, business operations, consulting, or similar roles
  • Familiar with CRM tools, external vendor management and AI-native CRM campaigns, email tracking
  • Demonstrated judgement in customer-facing situations - you know when to be helpful, when to push back, and when to escalate
  • Comfort managing many small but important threads at once
  • High attention to detail and strong follow-through
  • Used AI tools to improve their productivity
  • Early-stage startup experience with ability to work independently in fast-paced environments (strong candidate)
  • Experience working with technical customers (strong candidate)
  • Familiarity with RL, e.g., you know what environments, evals, and benchmarks are (strong candidate)
  • Thrive in unstructured problem spaces (strong candidate)
  • Motivated candidates encouraged to apply even if not meeting all criteria

Skills

Required:CRM toolsStakeholder managementProject coordinationAI productivity tools

Benefits

  • Competitive compensation
  • 100% covered top-of-the-line medical, dental, and vision (US and Singapore employees)
  • Lunch and dinner for in-office employees
  • Company-wide holiday break (Christmas Eve to New Year’s Day) on top of PTO and paid holidays
  • Equinox membership, 401k, commuter benefits (US employees) and health/wellness stipend (Singapore employees)
  • Unlimited access to tokens for ChatGPT, Claude Code, Cursor, etc. (no defined limit)
  • Two top-floor offices in San Francisco’s Union Square and Singapore’s Raffles Place
  • Annual travel budget to visit either office
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About hud

Platform for building RL environments and evals

HUD (YC W25) is developing agentic evals and RL environments for Computer Use Agents (CUAs) that browse the web for frontier AI labs. Our CUA Evals framework is the first comprehensive evaluation tool for CUAs. People don't actually know if AI agents are working reliably. To make AI agents work in the real world, we need detailed evals for a huge range of tasks. We're backed by Y Combinator, and work closely with frontier AI labs to provide agent evaluation and training infrastructure at scale.

artificial-intelligencereinforcement-learning
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