Testing Operations Coordinator
Provo, UTFull-timePosted 2w ago
About the role
The Testing Operations Coordinator oversees photo submissions, operational survey submissions, and documentation of the weekly test desserts, supporting the Director of Menu Operations to report findings related to recipe wins/losses, operational issues, and quality standards within Crumbl's Test Program.
Responsibilities
- Testing Program Management: Write-up and send testing assignments to established testing groups, ensuring all testing locations are available; Manage the schedule of upcoming tests and test store availability; Coordinate ingredients for test stores to use; Create and assign tasks for testing stores; Work in the test kitchen baking desserts for internal taste tests as needed.
- Surveys, Reporting & Data Collection: Create, distribute and monitor weekly surveys for current and upcoming test desserts; Gather and report on all surveys in the form of organized feedback, photos, and videos; Create and organize targeted variations of weekly reports on each test product.
- Store Communication, Support & Onboarding: Approve tested products weekly with stores and provide feedback if not approved; Communicate regularly with testing stores; Monitor store activity, audit and record activity, and reach out when a lack of activity is noticed; Onboard new test stores, including sending physical assets for the program; Use troubleshooting techniques to help stores in need of assistance during testing; Conduct quarterly 1:1s with all test stores
- Assets, Reviews & Store Feedback: Edit, audit, and upload instructional recipe videos; Create, audit, and distribute weekly support assets for test desserts; Provide weekly performance reports back to test stores regarding how the previous dessert performed; Reward points to customers for participating in a test; Assist the Director of Menu Operations with all other tasks as needed.
Qualifications
- Crumbl Franchise or similar network experience strongly preferred
- Bachelor's degree in analytics, culinary arts, communications, or related field preferred
- 2+ years' experience working in analytics, restaurant operations, consumer insights, or other related fields
- Exceptional communication skills, written and verbal
- Demonstrated ability to create structure and prioritize work
- Comfortable working in a fast-paced, results-oriented culture
- Flexible and adaptable—able to work and thrive in ambiguity
- Advanced time management skills and ability to multitask with different priority and task levels
- Strong technical skills (Google Drive, Slack, Canva, Baking Equipment, etc)
- Adaptable communication skills to work with cross-functional teams and stakeholders at all levels
Skills
Required:Testing program managementSurvey design and data collectionCommunication and onboardingTechnical tools
Nice to have:Video editing and asset creation
Last updated Oct 7, 2026. Interested? Apply on the company site.
About Crumbl
Freshly Baked Cookies & Desserts
The best desserts in the world. Fresh and gourmet desserts for takeout, delivery, or pick-up. Made fresh daily. Unique and trendy flavors weekly.
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