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Cisco UC Engineer

Agile Defense· Digital Transformation – Service Operations
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Quantico, VA$125k - $130kRegularPosted 2w ago

About the role

Unified Communications Engineer responsible for Tier I-III support and end-to-end UC infrastructure in a government enterprise environment, with a focus on secure VoIP, SIP, SCCP, H.323, and related Cisco UC technologies.

Responsibilities

  • Support the UC architecture including identifying and resolving enterprise level issues/outages, implementing complex call routing schemes, securing VoIP configurations, both classified and unclassified in accordance with DISA STIGs, configuring logging, firewall traversal, performing upgrades and patches, and troubleshooting.
  • Conduct Change, Incident, Service Request, Problem, Configuration, and Asset Management per client SOPs to provide technical end user and core service support; primary effort on Change Incident and Service Request Management and customer relationship management.
  • Conduct and document monthly ECS Network Architecture Reviews to identify security vulnerabilities and incidents and report actions and corrective measures.
  • Provide network documentation to support accreditation, auditing and operations per DoD 8510.01 and client SOPs.
  • Review and identify network traffic statistics, equipment, and configurations to provide utilization, capacity, optimization and security reports.
  • Coordinate with DoD and government partners to ensure voice and video communication capabilities across organizations.
  • Operate as the highest level of support for an Enterprise UC environment; conduct onsite surveys to identify requirements for installation or decommission of equipment and systems.
  • Install and connect equipment and systems locally and remotely; perform preventive maintenance and scheduled tests as per OEM and client SOPs.
  • Implement QoS strategies in local and enterprise environments; develop and deploy QoS policies in accordance with DISA, HQMC and client policies.
  • Configure, maintain, and operate videoconferencing servers for centralized patching, provisioning, and configuration of GEN VTC endpoints; coordinate QoS policies across government agencies.
  • Execute upgrades and lifecycle maintenance to all UC systems as directed by the UC lead; provide day-to-day upkeep of directory servers including patching and COOP/DR.

Qualifications

  • Professional series Certification with a focus on UC Collaboration
  • 7 Years related experience
  • Experience with: Cisco Unified Communications Manager (CUCM), VoIP/SIP expertise, Enterprise troubleshooting, QoS implementation, DISA STIG compliance, and Windows/Linux administration

Skills

Required:CUCM (Cisco Unified Communications Manager)VoIP / SIPQoS implementationDISA STIG complianceWindows/Linux administration

Benefits

  • (Not explicitly listed in the job description)
Last updated Oct 21, 2026. Interested? Apply on the company site.

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