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Senior IT Support Specialist

Hermeus· Internal Operations – Information / Software Engineering
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Atlanta, GA$104k - $127.1kFull-timePosted 2w ago

About the role

Senior IT Support Specialist responsible for hands-on IT operations, endpoint management, identity and endpoint security, and mentoring junior staff. Focus on Automation, process improvement, and cross-team collaboration with Cyber, Networking, and People teams. On-site role based in Atlanta, GA with some travel and after 60 days a weekly work-from-home day.

Responsibilities

  • Provide senior-level, hands-on support for daily service desk operations, including ticket intake, prioritization, documentation, and resolution.
  • Troubleshoot and resolve complex hardware, software, and operating system issues across Windows, macOS, and Linux.
  • Serve as the senior technical escalation point for issues the team cannot resolve, driving them to closure before engaging vendors or engineering.
  • Own problem management: run root cause analysis on recurring and high-impact issues and drive corrective actions to completion.
  • Participate in a weekly on-call rotation as the after-hours escalation point for critical incidents, maintenance windows, and test campaigns.
  • Mentor and develop junior IT support staff through ticket review, coaching, and knowledge transfer.
  • Own endpoint management for the Windows and macOS fleet: Intune policy, Autopilot, golden image maintenance, compliance policies, and patch rings.
  • Administer Apple Business Manager for macOS enrollment, app distribution, and configuration profiles.
  • Administer RMM tooling (NinjaOne or equivalent) for monitoring, patching, scripted remediation, and software deployment.
  • Deploy, configure, and support desktops, laptops, mobile devices, peripherals, conference room AV equipment, and office copiers and printers.
  • Own IT asset lifecycle, software license tracking and renewals, and vendor coordination for support cases, RMAs, and orders.
  • Write and maintain PowerShell automation for provisioning, reporting, configuration drift remediation, and bulk administrative tasks (Python/Bash a plus).
  • Administer hybrid identity: on-premises Active Directory, Entra ID, directory synchronization, Group Policy, Conditional Access, and MFA.
  • Administer Microsoft 365 (Exchange, Teams, OneDrive, SharePoint) and supporting Windows Server systems.
  • Own technical onboarding and offboarding end to end, partnering with the People team to streamline and automate it through identity lifecycle tooling.
  • Support endpoint security controls including Microsoft Defender, BitLocker, FileVault, and encryption enforcement.
  • Partner with Cyber on endpoint hardening, vulnerability remediation, and incident response, and ensure compliance with information security, export control, and data privacy requirements.
  • Troubleshoot foundational networking issues (LAN/WAN, VPN, DNS, DHCP, wireless) and partner with the Networking team on escalations, coverage issues, and site changes.
  • Act as a trusted IT partner to engineering, manufacturing, and business teams.
  • Own the knowledge base and maintain accurate SOPs for supported systems and recurring procedures.
  • Identify manual, repetitive, or undocumented processes and mature them into automated, repeatable workflows as the company scales.

Qualifications

  • 5+ years of progressive IT support or systems support experience in an end-user or service desk environment, supporting Windows, macOS, and Linux, with a solid working understanding of LAN/WAN, VPN, DNS, DHCP, and wireless troubleshooting.
  • Hands-on experience across the Microsoft stack: Windows Server, Microsoft 365, Intune policy configuration and device enrollment at scale, and hybrid Active Directory / Entra ID including Group Policy, Conditional Access, and MFA.
  • Demonstrated PowerShell proficiency, with concrete examples of manual processes you have automated in a production environment (Python and/or Bash a plus).
  • Process-oriented approach to support work, with a track record of documenting and standardizing procedures, owning root cause analysis, and driving operational improvements to completion.
  • Proven ability to manage a high-volume ticket workload while personally handling the most complex issues, communicating clearly with non-technical users, and mentoring junior staff.
  • Ability to work onsite in Atlanta, GA with reliable and predictable attendance, participate in a weekly on-call rotation, and travel one to two times per quarter.

Skills

Required:Endpoint managementApple Business ManagerRMM toolingPowerShell automationIdentity and access management

Benefits

  • Health & Wellness: 100% employer-paid healthcare and pet insurance
  • Financial: Competitive pay, stock options, 401(k) retirement plan, and potential year-end bonuses
  • Time Off: Paid parental leave, 12 federal holidays, unlimited PTO for exempt employees, and generous accrued PTO for non-exempt employees
  • Office Perks: Weekly paid office lunches and fully stocked breakrooms
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Hermeus

Building the world's fastest aircraft.

Building the world's fastest aircraft.

aerospacehigh-speed aircrafthypersonic aircrafthigh-Mach aircraft
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