Patient Relations Associate - Bilingual
Smithtown, NY$21.25/hr - $21.75/hrFull-timePosted 2w ago
About the role
Front-line patient relations role in a bilingual (likely English/Spanish) call center, providing telephone customer service, scheduling appointments in CIS, handling referrals and insurance data, and ensuring compliance with policies and confidentiality. Opportunity to advance to Patient Relations Coordinator.
Responsibilities
- Answer in-coming telephone calls within three rings and according to protocol.
- Answer callers’ questions regarding hours, services, directions, prices, referrals, etc.
- Forward callers with medical questions and concerns to appropriate health center staff.
- Ask appropriate questions to determine type of visit patient needs.
- Schedule patient appointments on CIS using existing registration information or by processing a “mini” registration.
- Accurately record insurance information on system; verify that coverage is in effect; verify that insurance covers the services being requested.
- Obtain pre-authorization for services from third-party insurers as needed, and provide detailed documentation of such authorization.
- Perform sliding fee scale assessment as required.
- Provide all information to ensure that the patient is prepared for his/her visit to a PPHP health center.
- Provides a rich conduit of information and ideas between sites and other PPHP departments.
- Participates in ongoing feedback with colleagues.
- Incorporates customer satisfaction into all aspects of the work.
- Encourages Team to take responsibility for evaluating and improving systems.
- Supports and encourages a culture that emphasizes flexibility, teamwork, integrity, partnership, customer focus, communication and quality.
- Completes responsibilities according to protocols, policies and standard practices in customer service, quality assurance and regulatory compliance (HIPAA, OSHA, CLIA, Title X).
Qualifications
- High school diploma or equivalent, with one year of experience in a call center, a health care setting, or providing customer service.
- Excellent customer service skills, especially a calm and friendly telephone manner.
- Adept at using CIS software and MS Outlook programs used in the agency.
- Ability to perform detail-oriented work routinely.
- Ability to handle confidential information discreetly.
- Ability to work flexible hours including evenings and weekends.
Skills
Required:Customer serviceTelephone etiquetteCIS (Clinical Information System) usageInsurance verification
Nice to have:Pre-authorization processing
Benefits
- Medical, Dental, Vision, Life, STD/LTD, Voluntary Benefits
- may be eligible for (Paid) Maternity Leave after one year of employment
- Tuition Reimbursement Program
- Preceptorship Bonus
- Quarterly Bonus program
- 401(k) Plan with a match
Last updated Oct 21, 2026. Interested? Apply on the company site.
About Planned Parenthood
Planned Parenthood Federation of America is a nonprofit organization that provides sexual health care in the United States and globally.
sexual health carereproductive rightshealth centerssexual health
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