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L3 Support Engineer, Data Center Infrastructure

Nebius· Infrastructure
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Independence, MO$125k - $180kfull-timePosted 2w ago

About the role

Senior Hardware Support Engineer responsible for ownership and improvement of production hardware reliability in large-scale data center environments, acting as escalation point for complex hardware/firmware issues and coordinating resolution with engineering, vendors, and on-site teams.

Responsibilities

  • Leading root cause analysis for complex hardware and firmware failures across production fleets
  • Aggregating recurring problems and error patterns to identify systemic reliability issues
  • Acting as the senior escalation point for hardware-related incidents impacting availability or performance
  • Coordinating with vendors to drive timely diagnostics, RMAs, firmware fixes, and corrective actions
  • Partnering with internal engineering teams to validate fixes and prevent recurrence
  • Performing hardware and firmware validation before fleet-wide rollout
  • Driving structured incident investigations using established IT problem management methodologies
  • Supporting on-site teams with technical coordination during critical hardware events
  • Improving hardware observability, failure tracking, and reporting processes
  • Contributing to long-term hardware reliability strategy and fleet-wide stability improvements

Qualifications

  • Strong hands-on expertise with server hardware in data center or large-scale production environments
  • Proven experience performing root cause analysis of hardware and firmware failures
  • Deep understanding of server components (CPU, memory, storage, networking, power, BMC) and failure modes
  • Experience working directly with hardware vendors and engineering teams to resolve production issues
  • Structured problem-solving skills using formal IT or incident management methodologies
  • Strong analytical capabilities and ability to interpret logs, telemetry, and error patterns
  • Experience coordinating technical activities with on-site operations teams
  • Ability to manage multiple concurrent investigations with production impact
  • Clear written and verbal communication skills in cross-functional environments

Skills

Required:Server hardware expertiseRoot cause analysisVendor coordinationStructured problem-solvingTelemetry and logs analysis

Benefits

  • Comprehensive medical, dental, and vision coverage
  • 401(k) plan with company contribution
  • Flexible paid time off
  • Paid parental leave
  • Professional development support
Last updated Oct 7, 2026. Interested? Apply on the company site.
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