Client Success Specialist
Miami$65k - $80k + equity + bonusFull-timePosted 2w ago
About the role
Aescape is seeking a Client Success Specialist to manage day-to-day relationships with hospitality and wellness partner locations, drive utilization of Aescape’s technology, and support growth across partner sites. This on-site role in Miami involves training staff, coordinating with cross-functional teams, and achieving location-level targets.
Responsibilities
- Serve as the day-to-day contact for a set of hospitality and wellness locations (hotels, spas, wellness studios), supporting them from go-live through renewal
- Drive session volume and utilization at partner locations through staff enablement, programming support, and ongoing coaching of on-property teams
- Track partner health signals — CSAT, utilization trends, downtime — and flag emerging risk early so it can be addressed
- Coordinate with Operations and Field teams on hardware uptime and issue resolution, keeping partners informed on status through to close-out
- Capture and summarize structured partner feedback for Product and Marketing
- Build trusted working relationships with the on-property contacts who drive daily adoption — general managers, spa and studio directors, front-desk and fitness staff
- Proactively drive local demand for assigned locations: call and follow up with first-time guests and leads to book return sessions and convert them into members
- Spend time on-site at partner locations after go-live to train front-desk and floor staff, run live demos, and build the daily habits that lift adoption
- Plan and staff on-site activation events at partner locations, and represent the brand at local events, run clubs, and community fitness or wellness gatherings that drive foot traffic
- Build referral relationships with nearby ancillary businesses to generate a steady flow of new guests to each location
- Own local reputation: request and respond to reviews on Google, Yelp, BBB, and similar sites, and keep each location's listings accurate and active
- Hit clear per-location targets for session volume, membership conversions, and new-guest acquisition, and report progress against them
Qualifications
- 2–3 years of client success, account coordination, account management, or hospitality/wellness operations experience — B2B, hardware, SaaS, or hospitality tech exposure a strong plus
- Experience supporting a book of accounts or a portfolio of locations against retention, utilization, or growth goals
- Experience in or around hospitality or wellness brands is highly valued
- Strong communicator who builds trust quickly with day-to-day operational contacts and on-property teams
- Highly organized, able to juggle multiple accounts and competing priorities without dropping the ball
- Collaborative by nature — effective at working across Sales, Ops, Product, and Marketing
- Genuine interest in health, wellness, recovery, and the future of physical AI
- Ability to travel to partner sites locally 3-5x a week, and other sites domestically 1-2x a quarter
- Comfort with outbound, sales-oriented work: calling leads and guests, following up, and closing memberships without hand-holding
- A local network or the hustle to build one fast, and willingness to be on-site and in the community several days a week
Skills
Required:Account management or client successCommunication and relationship-buildingTravel willingness
Benefits
- 100% employer-paid healthcare coverage for employees with generous coverage for eligible dependents
- Flexible time off
- Quarterly Wellness Days - everyone fully unplugs
- Generous parental leave
- Complimentary OneMedical membership
- 401(k) with employer matching
- Home office budget
- Annual stipend for professional development
- Working late? Dinner is on us
- Complimentary Aescape recovery sessions for yourself, friends & family
Last updated Oct 15, 2026. Interested? Apply on the company site.
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