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Storage & Virtualization Engineer

AMD· Engineering
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Hybrid (Austin, TX)$133.2kFull-timePosted 2w ago

About the role

Storage & Virtualization Engineer to provide L2 technical and incident-management support for storage, virtualization, and related compute dependencies used by AMD Fleet Services. Offshore role serving as escalation point for incidents, with focus on diagnosis, remediation, recovery validation, and handoff to accountable owners; aims to improve reliability and observability of storage and virtual infrastructure and drive automation and SOPs.

Responsibilities

  • Provide L2 incident management and technical support for in-scope storage, virtualization, hypervisor, virtual-machine, and related compute services used by AMD Fleet Services.
  • Own technical investigation of assigned incidents from L1 escalation through diagnosis, mitigation, recovery validation, documentation, and handoff or closure.
  • Assess incident impact, priority, affected assets, dependencies, recovery options, risks, and required owners; provide concise updates during incident bridges and follow-the-sun handoffs.
  • Validate L1 evidence, isolate storage, virtualization, host, guest, network, operating-system, capacity, or performance failure domains, and execute approved recovery actions.
  • Investigate storage availability, latency, throughput, capacity, pathing, mount, protocol, volume, snapshot, replication, and data-access symptoms using platform telemetry and system evidence.
  • Support operational troubleshooting for storage platforms such as Weka, NetApp, Pure, Ceph, Lustre, NFS, block storage, or comparable technologies within assigned scope.
  • Troubleshoot virtualization platforms such as Xen, VMware, KVM, or comparable environments, including host health, guest state, resource allocation, datastore access, migration, and recovery validation.
  • Diagnose Linux host and virtual-machine issues involving services, filesystems, multipathing, device state, permissions, resource contention, performance, networking, and logs.
  • Correlate storage and virtualization telemetry with compute, network, identity, cluster, and application evidence to identify cross-domain dependencies and the accountable owner.
  • Coordinate restoration and escalation with storage engineering, platform engineering, compute, network, cloud, identity, security, facilities, and vendor support teams while maintaining clear IOQ scope and ownership boundaries.
  • Create complete escalation packages with impact, timeline, affected systems, evidence, actions attempted, change references, residual risk, and recommended next steps.
  • Participate in postmortems and problem-management reviews; identify recurring failure modes and track corrective actions to the accountable owner.
  • Develop and maintain SOPs, runbooks, validation checks, troubleshooting guides, and knowledge articles that enable safe and consistent L1 execution.
  • Automate repeatable diagnostics, evidence collection, capacity checks, configuration validation, health verification, and approved remediation using Python, shell, Ansible, APIs, or comparable tools.
  • Improve observability by defining actionable storage and virtualization telemetry, alerts, dashboards, service-health indicators, capacity thresholds, and diagnostic evidence requirements.
  • Maintain accurate Jira records, operational documentation, shift handoffs, and service-status updates throughout the incident lifecycle.

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field preferred; equivalent relevant experience considered.

Skills

Required:Storage and virtualization incident managementLinux administration and troubleshootingScripting and automation

Benefits

  • AMD benefits at a glance (linked on posting)
Last updated Oct 22, 2026. Interested? Apply on the company site.
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