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Infrastructure Platform Engineer

AMD· Engineering
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Hybrid (Penang, Malaysia)Full-timePosted 2w ago

About the role

Infrastructure Platform Engineer focused on MAAS, Linux, and bare-metal provisioning to support AMD Fleet Services with L2 incident management, improving server onboarding, reprovisioning, image deployment, and Linux lifecycle operations.

Responsibilities

  • Provide L2 incident management and technical support for MAAS, Linux, operating-system imaging, bare-metal provisioning, and host-lifecycle services used by AMD Fleet Services.
  • Own technical investigation of assigned incidents from L1 escalation through diagnosis, mitigation, recovery validation, documentation, and handoff or closure.
  • Assess incident impact, priority, affected assets, dependencies, recovery options, risks, and required owners; provide concise updates during incident bridges and follow-the-sun handoffs.
  • Validate L1 evidence, isolate provisioning, image, operating-system, network-boot, hardware-management, or automation failure domains, and execute approved recovery actions.
  • Troubleshoot MAAS controllers, regions, racks, commissioning, deployment, enrollment, machine state, networking, storage layout, metadata, logs, and API interactions within assigned scope.
  • Troubleshoot PXE, DHCP, DNS, TFTP, HTTP, cloud-init, curtin, image synchronization, repository, certificate, proxy, and authentication dependencies that affect provisioning and imaging.
  • Support the creation, validation, publication, and lifecycle management of approved Linux images, ensuring version control, traceability, security requirements, and repeatable deployment outcomes.
  • Diagnose Linux boot, kernel, driver, package, filesystem, service, permission, configuration, performance, and logging issues that prevent host readiness or reliable operation.
  • Use BMC, Redfish, firmware, BIOS, hardware inventory, and out-of-band telemetry to distinguish hardware, firmware, provisioning, and operating-system failures.
  • Coordinate restoration and escalation with network, storage, compute, identity, security, facilities, platform engineering, and hardware support teams while maintaining clear IOQ scope and ownership boundaries.
  • Create complete escalation packages with impact, timeline, affected systems, evidence, actions attempted, change references, residual risk, and recommended next steps.
  • Participate in postmortems and problem-management reviews; identify recurring failure modes and track corrective actions to the accountable owner.
  • Develop and maintain SOPs, runbooks, validation checks, troubleshooting guides, and knowledge articles that enable safe and consistent L1 execution.
  • Automate repeatable diagnostics, evidence collection, image validation, provisioning checks, configuration verification, and approved remediation using Python, shell, Ansible, MAAS APIs, or comparable tools.
  • Improve observability for provisioning and Linux platform services by defining actionable telemetry, alerts, dashboards, service-health indicators, and diagnostic evidence requirements.
  • Maintain accurate Jira records, operational documentation, shift handoffs, and service-status updates throughout the incident lifecycle.

Qualifications

  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field preferred; equivalent relevant experience considered.

Skills

Required:MAAS / bare-metal provisioningLinux administrationPXE, DHCP, DNS, TFTPLinux image managementAutomation tooling
Nice to have:Server hardware / firmware / RedfishIncident management

Benefits

  • Benefits offered are described: AMD benefits at a glance.
Last updated Oct 22, 2026. Interested? Apply on the company site.
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