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Infrastructure Systems Engineer

AMD· Engineering
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Penang, MalaysiaFull-timePosted 2w ago

About the role

Infrastructure Systems Engineer to provide advanced operational support for compute, virtualization, storage, OS, and bare-metal provisioning services used by AMD Fleet Services. Acts as escalation point for IOQ Modern NOC, validates findings, and coordinates with platform and domain engineering teams to recover and improve infrastructure reliability.

Responsibilities

  • Provide L2 infrastructure systems support for in-scope Fleet Services environments, including Linux hosts, bare-metal systems, virtualization platforms, storage dependencies, and supporting management services.
  • Validate L1 findings, reproduce symptoms where practical, identify the affected failure domain, and execute approved recovery actions within assigned access and change authority.
  • Investigate incidents using system logs, service state, hardware telemetry, operating-system metrics, configuration data, dependency maps, and infrastructure management tools.
  • Support server lifecycle activities such as provisioning, configuration validation, firmware and operating-system readiness, capacity checks, maintenance preparation, and decommissioning where assigned.
  • Troubleshoot Linux services, processes, filesystems, permissions, package or configuration issues, resource contention, and connectivity dependencies that affect infrastructure availability.
  • Support bare-metal provisioning and orchestration workflows, including PXE, Redfish, MAAS, or comparable technologies used by Fleet Services.
  • Support virtualization and compute platforms such as Xen, VMware, or comparable environments, including host health, guest dependencies, resource allocation, and recovery validation.
  • Assess storage-related symptoms and dependencies, gather evidence, and coordinate with storage engineering for platform-level issues involving systems such as NetApp, Pure, Weka, or comparable technologies.
  • Partner with network, cloud, identity, facilities, platform, and service owners to isolate cross-domain incidents and maintain clear technical ownership through resolution.
  • Create complete escalation packages with impact, timeline, affected assets, evidence collected, actions attempted, current status, risks, and recommended next steps.
  • Participate in major-incident response, technical bridges, recovery validation, postmortems, and corrective-action tracking for infrastructure-related events.
  • Develop and maintain SOPs, runbooks, troubleshooting guides, validation checks, and knowledge articles that enable safe and consistent L1 execution.
  • Automate repeatable diagnostics, health checks, evidence collection, configuration validation, and approved remediation using Python, shell, Ansible, APIs, or comparable tools.
  • Improve infrastructure observability by defining actionable metrics, alerts, dashboards, service-health indicators, and evidence requirements with IOQ and engineering partners.
  • Identify recurring incidents, monitoring gaps, configuration drift, capacity risks, and reliability improvements, and drive them to the appropriate owner with measurable follow-through.
  • Maintain accurate Jira records, change references, operational documentation, and follow-the-sun handoffs throughout the incident lifecycle.

Qualifications

  • Experience supporting large-scale Linux, data center, GPU/HPC, bare-metal, private-cloud, or hybrid production infrastructure.
  • Strong Linux administration and troubleshooting across services, filesystems, networking, permissions, performance, and logs.
  • Experience with server hardware, firmware, BIOS, out-of-band management, Redfish, and hardware-health telemetry.
  • Experience with bare-metal provisioning or lifecycle platforms such as MAAS, PXE, Ironic, Tinkerbell, or comparable tooling.
  • Working knowledge of enterprise storage, including NetApp, Pure, Weka, Ceph, Lustre, NFS, or block storage.
  • Automation experience with Python, shell, Ansible, Terraform, APIs, CI/CD, or configuration-management systems.
  • Ability to lead cross-team troubleshooting and distinguish immediate recovery from longer-term corrective action.

Skills

Required:Linux administrationTroubleshootingBare-metal provisioningAutomation

Benefits

  • Benefits offered are described: AMD benefits at a glance.
Last updated Oct 15, 2026. Interested? Apply on the company site.
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