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US-Lead

Apple· Apple Retail
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Hybrid (Southlake, TX)Full-timePosted 2w ago

About the role

Lead role in Apple Retail focused on supporting Store Leadership, enabling the sales team, and delivering an exceptional customer and team experience. Acts as a role model and mentor, driving customer engagement, sales, and operational readiness across the whole store.

Responsibilities

  • Lead, act as a role model, mentor, and encourage customer engagement.
  • Use Apple product and services expertise to drive customer engagement and sales, while building customer loyalty.
  • Organize people and the sales floor workflow, including managing relevant communication to team members and leadership to optimize the customer experience.
  • Make sure that sales strategy is effectively communicated to the team in a timely manner and executed in partnership with the leadership team.
  • Energize, inform, and align team members on store performance goals, priorities, and communication.
  • Attend to time-sensitive team member feedback, questions, and concerns, and escalate issues to Store Leadership as appropriate.
  • Address operational needs of the store, such as opening and closing procedures, cash management, and overrides.
  • Perform other tasks as needed, including but not limited to providing customer service and support in other areas of the store.
  • Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
  • Demonstrate Apple’s values of inclusion and diversity in daily activities.

Qualifications

  • Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
  • Have experience in retail or sales, or related work experience.
  • Have experience mentoring or leading others personally or professionally.

Skills

Required:Mentoring or leading othersRetail or sales experienceCommunication
Last updated Oct 9, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
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