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US-Technical Expert

Apple· Apple Retail
Apply on company site
Las Vegas, NVfull-timePosted 2w ago

About the role

Technical Expert in Apple Retail responsible for extensive functional troubleshooting, repairs on iPhone and other Apple products, educating customers on repair options and Apple products/services, and sharing knowledge across the team to support high-quality repairs and customer service.

Responsibilities

  • Perform repairs on iPhone and other Apple products as required and educate customers about repair options and Apple products and services.
  • Deepen extensive knowledge and stay up to date on Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs.
  • Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
  • Troubleshoot, diagnose, repair, and resolve service concerns for select Apple hardware and software.
  • Provide excellent service to Apple customers by understanding their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
  • Work with team leaders to identify recurring repair problems and other service concerns, and provide feedback to Apple.
  • Use extensive knowledge of hardware and software components to identify where technical issues may originate from and educate others on the team.
  • Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
  • Contribute to an inclusive environment by respecting differences and learning attitudes, demonstrating Apple’s values of inclusion and diversity.

Qualifications

  • Experience in retail or sales, or related work experience.
  • Visual inspection and fine motor skills to safely perform hardware repairs.
  • Experience troubleshooting hardware and software issues in a customer service environment.

Skills

Required:Technical repair proficiencyTroubleshootingCustomer serviceCommunication

Benefits

  • Inclusive culture and commitment to diversity.
  • Accessibility and reasonable accommodations information provided by Apple.
  • Ongoing opportunities for learning and development within Apple products and services.
Last updated Oct 9, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
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