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Software Application Support Engineer, Retail & Marcom Engineering (R&ME)

Apple· Sunnyvale, California – Software and Services / Retail Engineering Operations & Support (REOS)
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Sunnyvale, CAFull-timePosted 2w ago

About the role

Application Support Engineer within Apple’s Retail Engineering Operations & Support team, focused on managing and supporting software releases in non-production test environments, coordinating between engineering, QA/UAT, andDevOps to ensure test environment readiness and rapid incident response.

Responsibilities

  • Gain a comprehensive understanding of our eCommerce ecosystem - system integrations and dependencies - to review the functional and technical requirements of upcoming projects, identify potential impacts on existing workflows, and determine the necessary system monitoring needs
  • Implement and activate new alerts as needed, or modify existing ones to ensure optimal system performance
  • Partner with developers, QA/UAT test teams, and DevOps to ensure a consistent and stable test environment. Systematically identify changes to key environmental aspects, including base data values and their impact on potential test cases
  • Track system performance and catch issues proactively using application logs and monitoring dashboards. Diagnose and resolve configuration errors, database connection drops, environment bottlenecks, and deployment failures
  • Conduct root cause analysis, log defects, and collaborate with engineering teams to prioritize fixes. Work with other support teams to prioritize and fix system issues
  • Work non-standard hours as necessary to support your teams and stakeholders in ongoing incident mitigation, which may occur at any time or day of the week
  • Create and maintain support documentation, and help evolve standard practices and procedures
  • Identify and collaborate on automation opportunities to improve support efficiency
  • Conduct detailed knowledge transfer sessions for production support teams for key projects including assessment for additional monitoring and alerting, or changes

Qualifications

  • 4+ years of software engineering in development, application support, DevOps/SRE, including incident, change and problem management using an enterprise ITSM tool
  • Proficiency in Java, Scala, or other object-oriented programming languages for conducting comprehensive technical analysis and independent debugging
  • Hands-on experience with Splunk or other monitoring/observability tools, and working experience with RDBMS and PL/SQL and cloud infrastructure such as AWS
  • Excellent analytical and problem-solving skills in high-pressure outages, with the ability to conduct root cause analysis and articulate technical problems clearly to non-technical stakeholders
  • Bachelor's degree or higher in Computer Science or a related STEM field or job related work experience

Skills

Required:Software engineering / debuggingProgrammingMonitoring and observabilityDatabases / PL/SQL
Nice to have:Cloud infrastructureUnix shell scripting

Benefits

  • Comprehensive medical and dental coverage
  • retirement benefits
  • a range of discounted products and free services
  • reimbursement for certain educational expenses — including tuition
  • discretionary bonuses or commission payments as well as relocation (potentially)
  • participation in Apple stock programs through Employee Stock Purchase Plan and discretionary RSUs (eligibility may apply)
Last updated Oct 9, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
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