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Manager, Apple Pay Partner Operations

Apple· Software and Services
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Hybrid (Austin, Texas), Hybrid (Cary, North Carolina)Full-timePosted 2w ago

About the role

Experienced, hands-on leader to guide the Wallet, Payments, and Commerce Partner Operations team across the Americas (including Latin America) to launch Apple Pay and Tap to Pay on iPhone, and to run operations post-launch. Responsibilities span partner management, launch readiness, and scalable operations leveraging AI and automation.

Responsibilities

  • Lead, coach and develop a team of individual contributors who manage launch readiness and partner relationships
  • Own operational launch readiness for new markets, partners and features, through launch and the operations that follow
  • Build scalable processes, playbooks and documentation for launch readiness and partner operations
  • Ensure partners meet Apple Pay program requirements and contractual obligations
  • Serve as the senior operational point of contact for partners across your markets
  • Lead operational reviews with partners to align on priorities and performance goals
  • Track partner metrics, performance and exceptions, and use the data to find ways to increase feature adoption
  • Analyze customer experience and support trends, such as card provisioning and payment issues, to find root causes and drive improvements with partners and internal teams
  • Work with Engineering and Product to solve technical problems and improve partner integrations
  • Turn partner and customer feedback into better workflows and product recommendations that shape the roadmap
  • Act as the operations subject matter expert on strategic projects and initiatives, representing operational requirements, risks and scalability from planning through execution
  • Use generative AI and automation to streamline operational workflows across a growing partner portfolio
  • Support cross-functional priorities and ad hoc internal and partner requests

Qualifications

  • 8+ years of experience in digital wallets, payments or business operations (e.g., networks, issuers, processors, or fintechs)
  • 3+ years of people leadership experience, with a track record of developing and scaling high-performing operations teams
  • Deep knowledge of the payments ecosystem, regulations, and industry standards (tokenization, card provisioning, contactless acceptance)
  • Sound judgment and ability to make decisions under pressure in fast-moving, sensitive situations
  • Strategic thinking with tactical execution, attention to detail, and comfort with ambiguity
  • Willingness to travel domestically and internationally
  • Bachelor's degree or equivalent work experience
  • Experience with Apple Pay, Tap to Pay on iPhone, or comparable wallet/SoftPOS products and Latin American payments markets
  • Proven ability to build trusted relationships and influence without direct authority
  • Ability to manage multiple workstreams and adapt to changing business needs
  • Strong analytical skills and ability to translate data into actionable insights
  • Ability to communicate technical issues clearly to both technical and business audiences (including senior leaders)
  • Hands-on AI and automation experience (e.g., LLM-powered workflows) applied to partner onboarding and operations initiatives
  • Professional proficiency in Spanish and/or Portuguese

Skills

Required:Communication and stakeholder management
Nice to have:AI and automation in operations

Benefits

  • Equal opportunity employer promoting inclusion and diversity
  • Accessibility and accommodations programs
  • Benefits reflected in company policies and provided during onboarding
Last updated Oct 9, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
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