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CA-Senior Manager

Apple· Apple Retail
Apply on company site
Montrealfull-timePosted 2w ago

About the role

Senior Manager responsible for creating a positive customer interaction environment, driving performance goals and business priorities, developing other managers, and supporting the Store Leader with strategic decisions. Leads a team, participates in Floor Leadership, and solves complex problems in partnership with leadership and People partners.

Responsibilities

  • Lead a team (including Managers), empowering each team member to learn, grow, and achieve performance and developmental goals.
  • Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
  • Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and ensuring business priorities are met and exceptional customer service is delivered.
  • Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate.
  • Drive business priorities and achieve store performance goals by establishing, planning, and executing the operational strategy of assigned functional areas and the entire store.
  • Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information.
  • Perform other tasks as needed.
  • Contribute to an inclusive environment by respecting differences and fostering learning.
  • Demonstrate Apple’s values of inclusion and diversity in daily activities.
  • Be a role model for inclusive leadership, building, developing, and retaining diverse teams.
  • Create a safe, respectful, and inclusive environment for all team members.

Qualifications

  • Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
  • Have 3 years of leadership experience in retail, sales, or a related field.
  • Be proficient in written and spoken French if based in Quebec — English is required for roles throughout Canada (sign language supported for both languages).

Skills

Required:LeadershipRecruiting and talent developmentCustomer service excellence
Last updated Oct 9, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
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