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Director, Software Test Engineering & Quality Assurance

Apple· Operations and Supply Chain
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Sunnyvale, CA$259.9k - $416.2kfull-timePosted 2w ago

About the role

Leader responsible for defining and executing Apple's enterprise-wide software validation vision across IS&T, Operations, and AppleCare Technologies. Oversees a unified, global quality organization, modernizes QA infrastructure with automation, and embeds quality throughout the software and systems lifecycle.

Responsibilities

  • Lead and develop a large, globally distributed quality organization, including SDETs, QA managers, and performance specialists, spanning multiple disciplines, geographies, and functions
  • Establish and execute a unified testing strategy spanning automation, performance, security, and manual validation, tailored across cloud, mobile, legacy, and AI/ML technology paradigms
  • Drive the modernization of QA infrastructure, replacing manual testing pipelines with scalable, shift-left automation frameworks such as Selenium, Playwright, and Appium, minimizing regression cycles and establishing metrics-driven quality gates across the entire software development lifecycle
  • Define testing standards, tools, processes, and metrics that drive consistency, efficiency, and quality at scale across IS&T, Operations, and AppleCare Technologies
  • Oversee testing across a broad portfolio of applications, internal systems, enterprise platforms, and customer-facing support technologies
  • Partner with senior engineering, product, and DevOps leaders across IS&T, Operations, and AppleCare to tightly integrate continuous automated testing within CI/CD pipelines and align testing priorities with business objectives and release timelines
  • Adapt quality processes across multi-stack environments, balancing high-velocity deployments for web and cloud-native SaaS applications with structured, risk-mitigated cycles for legacy core systems and AI/ML pipelines
  • Establish and execute best practices for QA, QE, IT, and UAT test execution, ensuring proper testing at each gate and the appropriate sign-off across all release stages
  • Develop and track high-impact quality KPIs, including defect escape rate, test coverage, code churn, and MTTR, to systematically isolate bottlenecks and provide executive stakeholders with transparent quality readouts
  • Drive continuous improvement initiatives, that reduce defect rates, accelerate release cycles, and improve system reliability
  • Foster an inclusive, collaborative team culture that attracts, develops, and retains top talent globally
  • Serve as a thought leader and advocate for quality engineering across Apple's enterprise and operational technology ecosystem

Qualifications

  • 15+ years of experience in software portfolio management, quality engineering, test strategy, and/or related technical disciplines, with 7+ years leading large, globally distributed quality or engineering organizations
  • Proven track record of building, scaling, or transforming BPR, engineering or testing functions across multiple geographies and distinct technology domains
  • Expertise in testing methodologies across enterprise applications, cloud-native systems, mobile platforms, legacy architectures, and AI/ML pipelines in large-scale technology environments
  • Strong automation acumen, with a demonstrated ability to replace manual testing pipelines with scalable automation frameworks such as Cypress, Playwright, and Selenium, and robust API testing methodologies including Postman and RestAssured
  • Demonstrated ability to lead through organizational transformation, including team integrations, functional consolidations, or the establishment of shared services functions
  • Exceptional cross-functional influence, with a proven ability to drive alignment across engineering, product, DevOps, and operations stakeholders and engage confidently at the senior executive level
  • Bachelor's or Master's degree in Computer Science, Software Engineering, or a related technical field, or equivalent professional experience
  • Experience leading testing functions across multiple distinct domains simultaneously (enterprise IT, supply chain and operations, and customer support technologies)
  • Experience managing quality across multi-stack environments (cloud-native SaaS, mobile, legacy core systems, AI/ML pipelines)
  • Familiarity with enterprise platforms and systems used in IS&T, operational, or customer support environments
  • Demonstrated success consolidating or standing up large-scale quality organizations or shared services functions
  • Ability to operate with both strategic vision and operational rigor
  • Exceptional communication and storytelling skills for executive audiences
  • Proven ability to hire and develop senior technical leaders, including SDETs and performance engineering specialists

Skills

Nice to have:Testing strategy development

Benefits

  • Comprehensive medical and dental coverage
  • retirement benefits
  • discounted products and free services
  • education reimbursement (tuition)
  • discretionary bonuses or commission payments and relocation eligibility
  • Apple stock program participation (RSU eligibility)
Last updated Oct 9, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

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