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Manager, Apple Pay Partner Operations

Apple· Software and Services
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Hybrid (Austin, Texas and Cary, North Carolina)$0Full-timePosted 2w ago

About the role

Experienced, hands-on leader to join the Wallet, Payments, and Commerce Partner Operations team. Responsible for preparing new markets, features, and partners to launch Apple Pay and Tap to Pay on iPhone across the Americas, and for running post-launch operations. Leads a team, owns partner relationships and launch readiness, and leverages AI and automation to scale operations.

Responsibilities

  • Lead, coach and develop a team of individual contributors who manage launch readiness and partner relationships
  • Own operational launch readiness for new markets, partners and features, through launch and the operations that follow
  • Build scalable processes, playbooks and documentation for launch readiness and partner operations
  • Ensure partners meet Apple Pay program requirements and contractual obligations
  • Serve as the senior operational point of contact for partners across your markets
  • Lead operational reviews with partners to align on priorities and performance goals
  • Track partner metrics, performance and exceptions, and use the data to find ways to increase feature adoption
  • Analyze customer experience and support trends, such as card provisioning and payment issues, to find root causes and drive improvements with partners and internal teams
  • Work with Engineering and Product to solve technical problems and improve partner integrations
  • Turn partner and customer feedback into better workflows and product recommendations that shape the roadmap
  • Act as the operations subject matter expert on strategic projects and initiatives, representing operational requirements, risks and scalability from planning through execution
  • Use generative AI and automation to streamline operational workflows across a growing partner portfolio
  • Support cross-functional priorities and ad hoc internal and partner requests

Qualifications

  • 8+ years of experience in digital wallets, payments or business operations (e.g., networks, issuers, processors, PSPs or fintechs)
  • 3+ years of people leadership experience, with a track record of developing and scaling high-performing operations teams
  • Deep knowledge of the payments ecosystem, regulations, and industry standards, including tokenization, card provisioning, and contactless acceptance
  • Sound judgment and the ability to make decisions under pressure in fast-moving, sensitive situations
  • Strategic thinking with tactical execution, strong attention to detail, and comfort with ambiguity
  • Some domestic and international travel required
  • Bachelor's degree or equivalent work experience
  • Experience with Apple Pay, Tap to Pay on iPhone, or comparable wallet and SoftPOS products, and with Latin American payments markets
  • Proven ability to build trusted relationships and influence without direct authority across organizations
  • Ability to manage multiple workstreams and adapt quickly to changing business needs
  • Strong analytical skills with the ability to derive actionable insights from data
  • Ability to clearly explain technical issues to technical and business audiences, including senior leaders
  • Hands-on experience with AI and automation (e.g., LLM-powered workflows, conversational AI) applied to partner onboarding and operations
  • Professional proficiency in Spanish and/or Portuguese

Skills

Required:Leadership and team developmentOperational launch readinessPartner relationship managementData analysisAI and automationCommunication to diverse audiencesSpanish and/or Portuguese proficiency

Benefits

  • Not specified in the description
Last updated Oct 9, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

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