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Customer Success Director

HealthLeap· Post-Sales
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RemoteFull-timePosted 1w ago

About the role

HealthLeap is seeking a Customer Success Director to own the health and growth of a portfolio of health system relationships, defining retention, expansion, and scale as the company expands into a multi-condition AI platform.

Responsibilities

  • Serve as the primary strategic partner to executives and key decision-makers across a portfolio of health system partners
  • Build broad, trusted relationships early, from the C-suite to operational leaders, and deepen them throughout the partnership, not just at renewal
  • Own retention and renewal, and partner with our sales team on expansion into new service lines and facilities
  • Define success with each partner in clinical, operational, and financial terms, and lead executive business reviews that show progress and set the next step
  • Work closely with our clinical and implementation colleagues so they have the sponsorship and organizational alignment they need to drive adoption
  • Spot risk early and get ahead of it
  • Bring the customer's voice into product, data science, and company decisions
  • Help build the playbooks for how customer success at HealthLeap scales as we grow

Qualifications

  • Substantial experience (typically 7+ years) in customer success, strategic account management, consulting, or a related role, and a track record of growing complex, senior-level relationships
  • Experience working with health systems or other large, complex organizations. Deep healthcare experience is a plus; so is experience bringing new technology into established environments
  • Comfort with data: you can read a dashboard, build a business case, and tell the story behind the numbers to CFOs, CIOs, and CMOs
  • Strong commercial judgment about retention, expansion, and value
  • Thrive with ownership and ambiguity in a fast-moving, early-stage company
  • Work well across clinical, technical, and product teams, knowing when to lead and when to enable
  • Willing to travel regularly for site visits, business reviews, and key partner milestones

Skills

Required:Customer successStrategic account management
Nice to have:Healthcare industry knowledge
Last updated Oct 21, 2026. Interested? Apply on the company site.

About HealthLeap

HealthLeap is an AI screening 'safety net' for every hospitalized patient.

HealthLeap is an AI screening 'safety net' for every hospitalized patient. HealthLeap's first product is daily malnutrition screening for all patients, but this is only the first condition. HealthLeap is the only validated AI screening tool for malnutrition on the market. They help the right patients get care earlier, and help health systems increase appropriate reimbursement that they're currently leaving on the table.

malnutritionAI screeninghospital careEHR datacontinuous screeningvalidation studyCedars-SinaiJohns Hopkins
Company profileWebsite

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