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Learning and Quality Specialist

Quince· Warehouse QRC1
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Remote$60k - $80kfull-timePosted 1w ago

About the role

Organized, proactive leader to support growth and performance of the Learning & Development team. Leads onboarding, audits trainer delivery, tracks training progress, and ensures quality and engagement across PM shifts; primary contact for evening training operations when Learning Manager is unavailable.

Responsibilities

  • Conduct regular audits of trainer delivery, adherence to SOPs, and use of training materials.
  • Provide structured coaching and feedback to trainers to improve effectiveness and engagement.
  • Ensure consistency in training standards, delivery, and expectations across all PM trainers.
  • Own and lead onboarding sessions for PM shift new hires, ensuring consistent delivery and engagement.
  • Track and report on new hire training progress, productivity ramp-up, and early retention.
  • Partner with supervisors and managers to identify risks or additional support needs for new hires.
  • Maintain onboarding dashboards in Google Sheets and provide weekly updates to leadership.
  • Track and manage cross-training completions and progress across departments.
  • Maintain accurate reporting dashboards to ensure leadership visibility into skill development.
  • Identify training gaps and propose solutions to strengthen multi-skill readiness among associates.
  • Serve as the primary point of contact for PM training operations when the Learning Manager is unavailable.
  • Lead trainer meetings to communicate updates, process changes, and performance expectations.
  • Support scheduling, coordination, and execution of training and learning initiatives.
  • Provide input on curriculum enhancements based on audits, feedback, and evolving business needs.
  • Support change management initiatives by reinforcing updated SOPs and training content.
  • Drive accountability across trainers and learners to ensure compliance with training standards and quality expectations.

Qualifications

  • Bachelors degree
  • 2–3 years of training, facilitation, quality assurance, or learning & development experience (warehouse or operations environment preferred)
  • Demonstrated leadership or supervisory experience (formal or informal)
  • Strong proficiency in Google Sheets (formulas, pivot tables, reporting)
  • Communication: Clear, professional verbal and written skills for engaging associates, trainers, and leadership
  • Feedback Delivery: Ability to provide constructive coaching that improves trainer and learner performance
  • Conflict Management: Skilled in addressing trainer/learner issues while maintaining professionalism
  • Analytical Thinking: Able to track, interpret, and act on training data to drive improvements
  • Accountability: Consistently holds self and others to performance standards
  • Strong organizational and time management abilities
  • Proactive problem-solver with a solutions-first mindset
  • Demonstrated ability to step into higher-level responsibilities during manager absences
  • Interest in career progression toward Learning Manager role

Skills

Required:Bachelor's degreeTraining, facilitation, QA, or L&D experienceLeadership or supervisory experienceGoogle SheetsCommunicationcoaching and feedbackAnalytical thinkingProblem-solvingTraining audits and SOP adherence
Last updated Oct 14, 2026. Interested? Apply on the company site.
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About Quince

High Quality Essentials, Radically Low Prices

Quince brings luxury products like Mongolian Cashmere, Italian Leather, Turkish Cotton and Washable Silk to everyone at radically low prices. Shop premium essentials with no middleman.

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