← All roles

Customer Experience Specialist - French Bilingual

Quince· Care
Apply on company site
Hybrid (Barcelona)full-timePosted 1w ago

About the role

Founding member of the French Customer Experience team. Deliver thoughtful, high-quality service across phone, chat, email, and social channels by solving problems with empathy, guiding customers authentically, and sharing insights to improve service. Hybrid role based in Barcelona, Spain (4 days in-office as needed).

Responsibilities

  • Own each customer interaction from start to finish, ensuring clarity, care, and confidence.
  • Resolve issues with empathy, turning challenges into positive experiences.
  • Navigate tools efficiently while keeping the human touch.
  • Share insights and recurring patterns to help improve the experience.
  • Become a product expert to guide customers authentically.

Qualifications

  • Bilingual in French and English, with the ability to service customers both verbally and written.
  • Minimum 2 years of customer service experience
  • Proven ability to build relationships and resolve issues effectively in a remote environment while communicating clearly and professionally
  • Dedicated, quiet workspace and reliable high-speed internet (75+ Mbps download / 10+ Mbps upload)

Skills

Required:Bilingual communication (French/English)Customer serviceRemote work communicationProblem solving with empathy

Benefits

  • 3-week paid training and onboarding
  • Set schedule with guaranteed hours
Last updated Oct 14, 2026. Interested? Apply on the company site.
Quince logo

About Quince

High Quality Essentials, Radically Low Prices

Quince brings luxury products like Mongolian Cashmere, Italian Leather, Turkish Cotton and Washable Silk to everyone at radically low prices. Shop premium essentials with no middleman.

CashmereLeatherBeddingJewelryAccessoriesTravelHomeKids
Company profileWebsite

More open roles at Quince