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Sr. Reliability Engineer

Hims & Hers· ENGINEERING
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Remote$140k - $165k + equityFull-timePosted 1w ago

About the role

Senior Reliability Engineer to build observability, tooling, and AI-enabled automation to improve system reliability and handle peak load, with a focus on onboarding AI-assisted investigation and cross-team collaboration.

Responsibilities

  • Own reliability for Tier 1 customer journeys: Define and instrument SLOs, golden signals, and business-level monitors for the journeys that matter most (checkout, telehealth visits, prescription fulfillment).
  • Engineer for peak load and failure: Lead capacity and resilience work for high-stakes events and steady-state growth; implement load-test design, bottleneck investigations, and hardening across caching, GraphQL, VPC, and vendor rate limits.
  • Build incident response as software: Mature FireHydrant, Datadog, and Jira into a connected pipeline with automated incident and RCA ticket creation, SLO burn-rate alerts, and post-mortem action tracking; maintain runbooks and severity standards.
  • Automate operational excellence with AI: Build and operate AI-powered agents and tooling to reduce manual OE work (RCA drafting, stale item detection, runbook gap detection).
  • Be the deep-debugging expert and elevate team debugging capabilities: handle cross-boundary issues, create runbooks and tooling, and collaborate with Security and product teams on anomaly detection and response.
  • Maintain tooling for Operational Excellence reviews: Produce tooling that powers bi-weekly OE reviews and monthly cross-engineering OER, driving action items to closure.
  • Raise the bar for others: Document, onboard, and coach engineers on SLOs, blameless post-mortems, and on-call practices.

Qualifications

  • 5+ years as a Software, SRE, Platform, or Infrastructure Engineer with reliability ownership experience.
  • Strong software engineering fundamentals; capable of reading application code across the stack.
  • Hands-on depth in observability and SLO engineering (Datadog preferred; Prometheus/Grafana and OpenTelemetry welcome).
  • Production experience with AWS, Kubernetes/EKS, Terraform, and PostgreSQL (RDS/Aurora).
  • Experience running or maturing incident management end-to-end (on-call design, escalation policies, incident command, blameless post-mortems, action-item follow-through).
  • Daily use of AI coding/analysis tools (Claude, Cursor, or similar) for investigation, coding, documentation, and reporting; sound judgment on outputs.
  • Effective written and spoken communication to explain risk and post-incident learnings to engineers and leadership.

Skills

Required:SLO engineeringObservability toolingCloud / Infra stack

Benefits

  • Competitive salary & equity compensation for full-time roles
  • Unlimited PTO, company holidays, and quarterly mental health days
  • Comprehensive health benefits including medical, dental & vision, and parental leave
  • Employee Stock Purchase Program (ESPP)
  • 401k benefits with employer matching contribution
  • Offsite team retreats
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Hims & Hers

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