Customer Success Manager
Hybrid (Detroit, MI)$71.3k - $78.8kFull-timePosted 1w ago
About the role
Customer Success Manager role at Nox Metals, a Detroit-based metals supplier using software and automation to move metal faster. Own the post-sale customer experience and drive retention and expansion across accounts.
Responsibilities
- Own the customer experience end to end after the sale: orders, shipments, issues, renewals
- Own retention and expansion across your accounts and carry real numbers you're expected to hit
- Track every active order across every account: status, dock dates, exceptions, customer expectations
- Be the customer's first call when something is good, bad, urgent, or confusing
- Own customer-facing tech support across Gondor and NOX NEST, training users and driving adoption
- Surface issues before customers feel them (late mill loads, failed inspections, dock conflicts)
- Run customer business reviews: performance, upsell, feedback, relationship-building
- Coordinate across operations, supply chain, quality, and shipping to keep every commitment
- Bring the customer's voice back to product, engineering, and operations
- Partner with Outside Sales and Inside Sales on account expansion
Qualifications
- 3 to 5+ years in customer success, account management, or post-sale roles, ideally in metals, manufacturing, logistics, or B2B SaaS
- A proven owner of retention and expansion with a track record of hitting KPIs
- Skilled at building relationships across buyers, ops leaders, and engineering contacts
- Fluent with AI tools, CRMs, and customer portals
- Sharp with numbers, detail-oriented, and organized enough to run dozens of accounts without dropping one
- Customer-obsessed, precise under pressure, and low-ego enough to do the unglamorous work
Skills
Required:Customer successRelationship buildingRetention and expansion KPIsAI tools, CRMs, and customer portals
Benefits
- Equity in Nox Metals
Last updated Oct 14, 2026. Interested? Apply on the company site.
About Nox Metals
The modern factory for fast, low-cost metals.
Nox Metals is building the fastest metals processing factories in North America. Our software runs quoting, scheduling, and operations to streamline production and reduce cost. We supply America's industrial base with custom-cut material at unmatched speed and efficiency.
More open roles at Nox Metals
- Social Media Manager1w agoHybrid (Los Angeles or Detroit) · Operations
- Video Editor / Motion Designer1w agoHybrid (Los Angeles or Detroit)
- ML Engineer1w agoHybrid (Detroit, MI)
- Recruiter1w agoHybrid (Los Angeles; Detroit) · Recruiting & HR
- Software Engineer1w agoDetroit, MI