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Senior Customer AI Engineer - Token Factory

Nebius· Technical Account Management
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Hybrid (United States)$209.8k - $262.2kFull-timePosted 1w ago

About the role

Senior Customer AI Engineer for Nebius Token Factory, focusing on transitioning customers from PoC to production, ensuring scalable, performant, and cost-efficient AI deployments on Nebius infrastructure. Remote role from the United States.

Responsibilities

  • Lead the transition from PoC to production
  • Ensure customer workloads are deployed, stable, and scalable
  • Drive time-to-production and time-to-value
  • Understand customer architectures and use cases
  • Monitor and improve: performance (latency, throughput), cost efficiency, reliability
  • Identify and resolve bottlenecks proactively
  • Work directly with customer engineering teams
  • Provide guidance on best practices and optimisation
  • Translate technical challenges into actionable solutions
  • Act as a primary technical contact for production issues
  • Coordinate with internal teams to resolve incidents
  • Communicate clearly during high-pressure situations
  • Identify opportunities to optimise and expand usage
  • Provide structured feedback to Product and Infrastructure teams
  • Help shape better solutions based on real customer needs

Qualifications

  • Practical knowledge of inference frameworks (e.g. vLLM, TensorRT, or similar)
  • Solid understanding of cloud or infrastructure systems
  • Distributed systems or high-load applications
  • AI/ML workloads (LLMs, inference, etc.) is a strong plus
  • Ability to troubleshoot and reason about system performance
  • Experience working directly with technical customers (e.g. engineers, ML teams)
  • Ability to communicate complex topics clearly and effectively
  • Strong sense of ownership – you drive outcomes, not just tasks
  • Ability to manage multiple customers and priorities
  • Structured, proactive, and solution-oriented mindset

Skills

Required:Inference frameworksCloud / infrastructure systemsDistributed systems / high-load applicationsCustomer-facing communication
Nice to have:AI/ML workloads (LLMs, inference)

Benefits

  • Health insurance: 100% company-paid medical, dental, and vision coverage for employees and families
  • 401(k) plan with up to 4% company match with immediate vesting
  • Parental leave: 20 weeks paid for primary caregivers, 12 weeks for secondary caregivers
  • Remote work reimbursement up to $85/month for mobile and internet
  • Disability & life insurance: company-paid short-term, long-term and life insurance coverage
Last updated Oct 21, 2026. Interested? Apply on the company site.
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The ultimate cloud for AI explorers

Discover the most efficient way to build, tune and run your AI models and applications on top-notch NVIDIA® GPUs.

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