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Digital Delivery Production Lead, Apple Store Online

Apple· Sales and Business Development
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Cupertino, CA$149.7k - $225.6kFull-timePosted 1w ago

About the role

Digital Delivery Production Lead for the Digital Commerce Management (DCM) team within Apple Store Online (ASO). responsible for end-to-end CLM (Customer Lifecycle Management) expansion, process optimization, risk mitigation, and coordination across cross-functional teams to deliver high-quality customer experiences and successful product launches across digital commerce platforms.

Responsibilities

  • Partner cross-functionally to identify system or process gaps that could impact customer experience or campaign performance.
  • Manage end-to-end launch execution, ensuring solution readiness, implementation quality, and coordinated deployment across digital commerce platforms, while overseeing issue resolution to deliver successful launches.
  • Develop working knowledge of the CLM technology stack and guide the production team in navigating new capabilities and requirements in coordination with Optimization, Product, and Engineering teams.
  • Drive best practices in production execution, influencing engineering, marketing, and operations partners to adopt process improvements that reduce risk and increase efficiency.
  • Influence cross-functional partner teams with timely, actionable insights, and optimize systems and processes for creating product copy and rich media assets (such as images and videos) to support product launches, campaigns, and promotions.
  • Strategize, test, and gather requirements ahead of delivering new platform features and capabilities that elevate digital customer shopping experiences across multiple platforms.

Qualifications

  • 7+ years of experience in e-commerce, end-to-end digital solution delivery, or project execution.
  • Experience collaborating and communicating across cross-functional teams including technical teams and others such as marketing and operations teams to deliver projects at scale.
  • Experience structuring ambiguous business, operational, and technical challenges to deliver solutions.
  • Experience troubleshooting and resolving complex operational or technical issues with attention to detail and a focus on the customer experience.
  • Ability to accommodate a flexible work schedule during critical business periods and in support of a global team.

Skills

Required:e-commerce program deliverycross-functional collaborationproblem solving and ambiguity management

Benefits

  • Comprehensive medical and dental coverage
  • retirement benefits
  • discounted products and free services
  • reimbursement for certain educational expenses — including tuition
  • discretionary bonuses or commission payments (possible)
  • relocation (possible)
  • Apple employee stock programs (discretionary RSU, Employee Stock Purchase Plan)
Last updated Oct 16, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
Company profileWebsite

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