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Engineering Program Manager

Apple· Strategic Data Solutions (SDS)
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Hybrid (Austin, TX)full-timePosted 1w ago

About the role

AppleCare EPM role within Apple’s Strategic Data Solutions team, focused on supporting AppleCare by driving cross-functional programs, optimizing fraud-detection initiatives, and improving operational efficiency through machine learning, rule-based engines, and process improvements.

Responsibilities

  • Contribute to team’s strategic roadmap and prioritize work aligned with that vision, balancing impact, cost, resourcing, timeline, and risk
  • Communicate strategy, success metrics, and progress to both technical teams and up to senior management
  • Lead projects from inception through delivery and ongoing monitoring, maintaining alignment across engineering and business stakeholders
  • Build and maintain relationships across SDS & partner teams to ensure alignment and drive outcomes
  • Propose opportunities for process improvements
  • Maintain business-critical metrics in close partnership with technical teams, ensuring operational health and performance
  • Get into the details on technical projects and critical metrics; work with the team to solve complex challenges
  • Identify program and technical risks; bring structure and clarity to ambiguous situations with competing priorities
  • Operate independently, exercising sound judgment and knowing when to escalate or seek guidance

Qualifications

  • BS in any analytical, quantitative, or technical field (engineering, math, computer science, finance, analytics, statistics, or similar)
  • 5 years of experience structuring and leading large, cross-functional, technical or analytical projects/programs
  • Experience contributing to business discovery, defining problems, extracting key information, and leading innovative analytic approaches - including in areas outside own core expertise
  • Demonstrated ability to drive change through positive influence of co-workers, leadership, and business partners
  • Ability to learn and contribute to in-depth evaluations of complex engineering and analytic issues
  • Skilled at using data to present, advocate for, and prioritize among solutions
  • Strong interpersonal skills with the ability to connect and develop close relationships across SDS & partner teams, including engineering teams
  • Ability to recommend ways to manage conflicting priorities, ensure all perspectives are heard, and facilitate sound recommendations despite ambiguity
  • Clear, confident communicator who can adapt between technical detail and senior management storytelling
  • Ability to influence through metrics, vision, and collaborative leadership
  • Inquisitive mindset with a drive for continued self-improvement and development of new skills
  • Previous experience in engineering, data analysis, machine learning, or operations would be beneficial but is not required

Skills

Required:Strategic roadmap developmentCross-functional program leadershipStakeholder communicationData-driven decision makingRisk management and ambiguity handling
Last updated Oct 16, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
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