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US-Store Leader

Apple· Apple Retail
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Hybrid (Westlake, OH)$116.8k - $195kfull-timePosted 1w ago

About the role

Store Leader responsible for leading and coaching a team to engage with customers, execute Apple’s priorities, and deliver quality customer experiences while maintaining store operations and an inclusive environment.

Responsibilities

  • Lead and coach a team that identifies customers’ needs, provide exceptional customer interactions, and deliver on Apple’s business priorities.
  • Coach and develop leaders to create high-performing teams that deliver exceptional results.
  • Be responsible for attracting, recruiting, training, developing, and retaining a diverse, high-performing team.
  • Participate in Floor Leadership and remove operational obstacles to improve the customer experience and team member performance.
  • Develop the store’s operational strategy to drive Apple’s business priorities and achieve store performance goals.
  • Determine store scheduling strategy in alignment with program guidelines, accounting for business, individual, and team needs, and achieving scheduling guidance.
  • Analyze and use the business information required to support and execute the Apple Retail vision.
  • Regularly assess team and customer sentiment through formal and informal channels, address any areas of opportunity, and celebrate and recognize successes.
  • Maintain and uphold Apple’s policies and procedures, and protect all company assets including confidential business, customer, team member, and financial information.
  • Contribute to an inclusive environment by respecting differences and learning, demonstrate inclusive leadership, and build and retain diverse teams.
  • Take action to create a safe, respectful, and inclusive environment for all team members.
  • Perform other tasks as needed.

Qualifications

  • 5+ years of leadership experience in retail, sales, or a related field.
  • Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
  • Proficient in written and spoken English (sign language supported).

Skills

Required:LeadershipCommunication

Benefits

  • Comprehensive medical and dental coverage
  • retirement benefits
  • range of discounted products and free services
  • reimbursement for certain educational expenses including tuition
  • discretionary bonuses or commission payments as well as relocation (eligibility varies)
  • employee stock programs including discretionary RSU awards and Employee Stock Purchase Plan
Last updated Oct 16, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
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