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Delivery Exception Management Logistics Analyst

Apple· Operations and Supply Chain
Apply on company site
Austin, TXfull-timePosted 1w ago

About the role

AMR Delivery Exception Management (DEM) team seeks an experienced Logistics Analyst to shift from reactive exception resolution to proactive prevention across the Americas network. Analyze delivery exceptions, quantify financial exposure, drive carrier and internal improvements, and help shape a next-generation platform for automated investigations and standardized exception handling.

Responsibilities

  • Analyze delivery exceptions, losses, damage, and theft across all routes to market to identify root causes, repeat patterns, and emerging risks.
  • Quantify Apple's financial exposure from carrier failures, credits, and claims, and build the business case for corrective action.
  • Drive carrier claims and recovery performance, partnering with carriers to improve claim accuracy, resolution time, and recovery rates.
  • Partner with Product Security to identify high-value shipment risks, drive data-led loss investigations, and strengthen carrier vetting and freight security controls.
  • Shift the team from reactive case resolution to upstream defect prevention, building joint data visibility with carriers and logistics operations so recurring failures are caught and stopped at the source.
  • Connect data across order management, shipment tracking, carrier, claims, and service systems to create a single, trusted view of each exception.
  • Serve as the team's authority on exception, loss, and claims KPIs, influencing internal teams and carriers to act when performance moves outside agreed SLAs.
  • Transition routine reporting and investigation steps to proactive, exception-based dashboards that give stakeholders self-serve visibility.
  • Use AI-assisted tools, including LLMs, GenAI assistants, and document and image analysis, to speed up investigations, review proofs of delivery and shipping documents, summarize findings, and surface patterns.
  • Help shape a next-generation exception management platform by defining business rules, data requirements, and integration needs, and by testing and validating new capabilities before launch.
  • Standardize exception and investigation processes across distribution centers, carriers, and channels so work is consistent, measurable, and scalable.
  • Lead exception and loss readiness for peak events such as New Product Introductions and Order By Deliver By.
  • Provide key inputs to weekly and quarterly operations and carrier business reviews with Logistics, Planning, Finance, Product Security, carriers, and senior leadership.
  • Lead cross-functional and global initiatives across time zones from concept to implementation with minimal guidance.
  • Coach and mentor junior analysts, set the bar for data quality and investigative rigor, and improve how the team operates.

Qualifications

  • Bachelor's degree in Supply Chain, Engineering, Business, Finance, Economics, or a related field.
  • 6 or more years of experience in Transportation, Supply Chain, Logistics, or Operations, preferably in exception management, claims, loss prevention, or freight security.
  • Deep experience in a fast-paced logistics or operations environment, with end-to-end knowledge of inbound, outbound, forward, and reverse logistics, ideally in delivery exception management, carrier claims, loss prevention, or freight security.
  • Strong investigative mindset and attention to detail, with a proven ability to combine and analyze large, complex datasets from multiple systems to find root causes, quantify financial impact, and drive decisions.
  • Excellent reporting and presentation skills, with the ability to turn complex findings into clear actions for senior leaders and carrier partners.
  • Ability to influence and gain acceptance across teams, carriers, and internal customers in sensitive situations, such as carrier negotiations and loss investigations, while building strong relationships with senior stakeholders.
  • Advanced Excel skills. Experience with Tableau, ThoughtSpot, Business Objects, SAP, CRM, and AI/ML tools is a distinct advantage.
  • Proven ability to tell compelling stories using data visualization tools such as ThoughtSpot, Tableau, or Power BI.
  • Ability to operate independently in an ambiguous, deliverable-focused environment, adapting to changing priorities and tight deadlines.
  • Foundational understanding of AI/ML concepts and how they can automate investigations and improve decisions.

Skills

Required:Data analysisReporting and storytellingInfluence and stakeholder managementExcel
Nice to have:Tableau/ThoughtSpot/Power BI
Last updated Oct 16, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

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