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US-Senior Manager

Apple· Apple Retail
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Hybrid (Los Angeles Metro Area)$46.22/hr - $76.9/hrfull-timePosted 1w ago

About the role

Senior Manager responsible for creating a positive environment of customer interactions, driving performance goals and business priorities, developing other managers, and supporting the Store Leader with strategic decisions and operational execution across the store.

Responsibilities

  • Lead a team (including Managers), empowering each team member to learn, grow, and achieve performance and developmental goals.
  • Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
  • Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling quality behavior, and ensuring business priorities and exceptional customer service are delivered.
  • Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate.
  • Drive business priorities and achieve store performance goals by establishing, planning, and executing the operational strategy of assigned functional areas and the entire store.
  • Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information.
  • Contribute to an inclusive environment by respecting differences and fostering learning.
  • Demonstrate Apple values of inclusion and diversity, be a role model for inclusive leadership, and build and retain diverse teams.
  • Take action to create a safe, respectful, and inclusive environment for all team members.
  • Be available to work a schedule based on business needs (nights, weekends, holidays) in the retail store and attend work as scheduled.
  • Be proficient in written and spoken English (sign language supported).
  • Have 3 years of leadership experience in retail, sales, or a related field.

Qualifications

  • 3 years of leadership experience in retail, sales, or a related field.
  • Proficient in written and spoken English (sign language supported).

Skills

Required:Team leadership and developmentRecruiting and trainingCustomer service leadership

Benefits

  • Comprehensive medical and dental coverage
  • Retirement benefits
  • Discounted products and free services
  • Educational reimbursement for advancing career (tuition)
  • Potential discretionary bonuses or commission payments
  • Relocation benefits
Last updated Oct 16, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
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