← All roles

Developer Support Operations - Apple Services Engineering

Apple· Software and Services
Apply on company site
Hybrid (Seattle, WA)$137.5k - $250.7kFull-timePosted 1w ago

About the role

Role focused on managing developer support and operations within Apple Services Engineering, collaborating with cross-functional teams to scale developer experience, optimize support processes, and leverage data and AI to improve workflows across App Store Connect, TestFlight, Games app, and App Store.

Responsibilities

  • Manage developer support and operations across ASE in collaboration with AppleCare, business management, engineering, marketing, project management, and developer relations
  • Establish support processes at scale for new developer-facing features, requirements, and regulations with organizations like AppleCare
  • Attend engineering design reviews and project meetings for new features, advocating for the developer experience
  • Use data and operational metrics to surface trends, identify gaps, and drive continuous improvement
  • Leverage AI tools and automation to streamline workflows, reduce manual overhead, and scale support operations
  • Operate in new and unfamiliar areas, quickly building competence to bring insights into work, and making decisions
  • Build strong relationships, influence, and credibility across the organization
  • Identify opportunities and prioritize concerns affecting developers

Qualifications

  • 4+ years of industry experience in a customer and/or engineering support role such as Engineering Program Management, Operations, or similar
  • Ability to independently manage multiple projects or programs from scoping through execution
  • Effective issue and trend detection with creative solution approaches
  • Comfort working with data to inform decisions, identify patterns, and communicate findings
  • Practical experience using AI tools (e.g., LLMs, automation platforms) to improve workflows and efficiency
  • Outstanding communication and presentation abilities, written and verbal
  • Highly autonomous: self-directed, motivated, and able to operate independently in ambiguous environments
  • Bachelor's degree or equivalent professional experience preferred
  • Experience designing or scaling support processes and operations for large-scale products or systems
  • Proven ability to build strong relationships and influence across a matrixed organization
  • Hands-on experience building or optimizing automated workflows, tooling, or operational pipelines using AI or scripting
  • Experience with digital content distribution or development on Apple platforms
  • Experience working on Trust & Safety or legal and regulatory compliance initiatives
  • Familiarity with support tooling, ticketing systems, or operational dashboards

Skills

Required:Project/program managementData analysisAI and automation toolingCommunication and presentationStakeholder influence and relationship building
Nice to have:Operational process designAutomation/scriptingDigital content distribution / Apple platform developmentTrust & Safety / regulatory complianceSupport tooling and dashboards

Benefits

  • Comprehensive medical and dental coverage
  • Retirement benefits
  • Discounted products and free services
  • Educational expense reimbursement (tuition)
  • Discretionary bonuses or commissions possible
  • Relocation assistance may be available
Last updated Oct 16, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
Company profileWebsite

More open roles at Apple