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US-Technical Expert

Apple· Apple Retail
Apply on company site
Pittsburgh, PAfull-timePosted 1w ago

About the role

Technical Expert at Apple Retail in Pittsburgh, PA. Verifies and repairs Apple devices, troubleshoots hardware and software issues, educates customers on repair options and products, and contributes to an inclusive team environment.

Responsibilities

  • Perform repairs on iPhone and other Apple products as required and educate customers about repair options and Apple products and services.
  • Deepen extensive knowledge of Apple products, services, and Genius Bar repair processes to support efficient and high-quality repairs.
  • Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
  • Troubleshoot, diagnose, repair, and resolve service concerns for select Apple hardware and software.
  • Provide excellent service to Apple customers by understanding their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
  • Work with team leaders to identify recurring repair problems and other service concerns, and ensure feedback is provided to Apple.
  • Use extensive knowledge of hardware and software components to identify source of issues and educate others on the team.
  • Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
  • Contribute to an inclusive environment by respecting differences and learning curiosity, demonstrating Apple’s values of inclusion and diversity.

Qualifications

  • Availability to work a schedule based on business needs including nights, weekends, and public holidays in the retail store, with reliable attendance as scheduled.
  • Experience in retail or sales, or related work experience.
  • Visual inspection and fine motor skills to safely perform hardware repairs.
  • Experience troubleshooting hardware and software issues in a customer service environment.

Skills

Required:Technical troubleshooting and repairCustomer service
Last updated Oct 16, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
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