← All roles

AppleCare Service Channel Readiness Program Manager

Apple· Support and Service
Apply on company site
Sunnyvale, CA$114.9k - $211.4kFull-timePosted 1w ago

About the role

Channel Readiness Program Manager responsible for leading service readiness programs across AppleCare Readiness, coordinating with engineering, channel partners, communications, and retail teams to ensure technicians and service partners are prepared for new product launches and service initiatives.

Responsibilities

  • Serve as the Channel Readiness lead for New Product Introductions, Repair Extension Programs, Field Response and Quality Initiatives, and new repair strategies.
  • Independently develop and manage all aspects of assigned programs, including scope, timelines, and deliverables.
  • Drive communication and organizational alignment across cross-functional stakeholder groups.
  • Own risk management for assigned programs, identifying, escalating, and resolving issues before they impact channel readiness.
  • Define and measure program success, using data to evaluate outcomes and inform decisions.
  • Partner closely with AppleCare Engineering, Channel Management, Channel Communications, Field Service management, and Apple Retail teams to define program scope and deliverables.
  • Support multiple concurrent programs, adapting between independent work and large cross-functional team environments as project needs dictate.

Qualifications

  • Bachelor's degree with 3 to 5 years of relevant experience, or MA/MS/MBA with 1 to 3 years of post-degree experience.
  • Background organizing and managing cross-functional projects.
  • History of communicating across all levels of an organization, with both technical and customer-facing audiences.
  • Proficiency using data to drive decision making and solve analytical problems.
  • Track record of working independently in fast-paced environments and managing projects through ambiguity.

Skills

Required:Program managementCross-functional collaborationData-driven decision makingCommunicationRisk management

Benefits

  • Comprehensive medical and dental coverage
  • retirement benefits
  • discounted products and free services
  • reimbursement for certain educational expenses — including tuition
  • potential discretionary bonuses or commission payments
  • relocation assistance
  • Apple shareholder opportunities through discretionary employee stock programs
  • Employee Stock Purchase Plan
Last updated Oct 16, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
Company profileWebsite

More open roles at Apple