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US-Technical Expert

Apple· Apple Retail
Apply on company site
Bethesda, MD$25.91/hr - $34.51/hrfull-timePosted 1w ago

About the role

Technical Expert role in Apple Retail focusing on extensive functional troubleshooting, repairs of iPhone and other Apple products, and educating customers on repair options and Apple products and services. Requires deep product knowledge, teamwork, and high-quality repair execution with customer-focused service.

Responsibilities

  • Perform repairs on iPhone and other Apple products as required and educate customers about repair options and Apple products and services.
  • Deepen extensive knowledge and stay up to date on Apple products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs.
  • Support customers having Apple product or software issues with care and empathy, using all tools and resources provided by Apple.
  • Troubleshoot, diagnose, repair, and resolve service concerns for select Apple hardware and software.
  • Provide excellent service to Apple customers by understanding needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy.
  • Work with team leaders to identify recurring repair problems and other service concerns, and provide feedback to Apple.
  • Use extensive knowledge of hardware and software components to identify where technical issues may originate and educate others on the team.
  • Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
  • Contribute to an inclusive environment by respecting differences and fostering curiosity to learn.
  • Demonstrate Apple’s values of inclusion and diversity in daily activities.

Qualifications

  • Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled.
  • Have experience in retail or sales, or related work experience.
  • Possess the visual inspection and fine motor skills to safely perform hardware repairs.
  • Have experience troubleshooting hardware and software issues in a customer service environment.

Skills

Required:Technical troubleshootingHardware repairCustomer serviceCommunication

Benefits

  • Comprehensive medical and dental coverage
  • retirement benefits
  • range of discounted products and free services
  • reimbursement for certain educational expenses (tuition)
  • discretionary bonuses or commission payments and relocation may be eligible
  • participation in Apple shareholder programs and Employee Stock Purchase Plan
Last updated Oct 16, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
Company profileWebsite

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