Conference + Events Services Manager
About the role
On-site leader responsible for the Conference + Event Services program at the Campus Conference Center in Santa Clara Valley. Leads a team of Apple employees and vendors, oversees day-to-day events, drives regional programs, and produces large-scale campus-wide and executive events across California. Focuses on operational excellence, service standards, cross-functional collaboration, and innovative use of technology to streamline event delivery.
Responsibilities
- - Day-to-Day Operations & Decision-Making: Serve as primary on-site leader for SCV Conference + Event Services, owning tactical execution, escalations, approvals, and daily coordination with cross-functional partners—enabling strategic focus at the management level.
- - Reservation & CCC Operations: Lead the team responsible for daily conference room and event space reservations, driving operational excellence, customer service standards, and efficient space utilization across Campus Conference Center operations.
- - Team Leadership & People Development: Lead a team of Apple full-time employees and integrated vendor partners; champion professional growth, establish clear performance expectations, and build an inclusive, collaborative team culture.
- - Campus-Wide Event Production: Direct the end-to-end lifecycle for large-scale campus celebrations, and executive events across California campuses—from initial concept and logistics through live production and strike.
- - Technical Production Oversight: Provide production depth across audio/visual systems, custom builds, permitting, stakeholder approvals, and facility coordination—serving as technical liaison between event teams and Production/AV Services.
- - Cross-Functional Collaboration: Partner seamlessly with internal stakeholders—including Security, EHS, Facilities, Catering, and Production/AV Services to ensure safe, compliant, and integrated event delivery.
- - Program Strategy & Operational Frameworks: Elevate the Conference + Events program by designing scalable operational systems and frameworks, service benchmarks, and standardized SOPs that establish best practices across campuses.
- - Vendor Governance & Financial Stewardship: Manage event budgets and coordinate with Finance and Procurement partners to ensure compliant processing of vendor agreements and purchase orders.
- - Logistics, Safety & Risk Mitigation: Identify and mitigate potential risks, solve complex logistical challenges, and create contingency plans to ensure event success.
- - Performance Metrics & Reporting: Define, track, and report on key program metrics—translating data into actionable executive insights.
- - Process Innovation & Technology: Champion the adoption of advanced tools, automation, and AI-driven workflows to streamline event intake, scheduling, reporting, and operational efficiency.
- - Schedule Flexibility: Maintain flexibility to support business-critical events and operational peaks across California campuses, including early mornings, evenings, weekends, and occasional regional and global travel.
Qualifications
- 7+ years of experience leading event production, conference center operations, or hospitality services within fast-paced, high-standard corporate environments.
- 3+ years of direct people management experience, with a proven track record of leading, coaching, and developing high-performing teams.
- Demonstrated success producing complex, large-scale corporate events and campus-wide celebrations from concept through post-event wrap-up.
- Experience coordinating technical production elements including audio systems, custom event builds, permitting processes, and facility logistics for corporate events and film/photo shoots.
- Proven track record of sourcing, negotiating with, and managing external vendors, production partners, and service contractors.
- Experience managing high-volume operations and competing priorities across multiple stakeholder groups.
- Strong stakeholder management skills, with the ability to define scope, navigate ambiguity, and align cross-functional leaders around shared goals.
- Exceptional communication skills (verbal, written, and presentation) with the ability to connect authentically across all organizational levels.
- Bachelor’s degree or equivalent practical experience.
- Proven ability to operate autonomously with minimal oversight, making sound decisions under pressure and managing up effectively.
- Demonstrated agility to reprioritize under pressure and drive operational excellence through evolving business needs.
- Strong analytical mindset with proven ability to identify business gaps, recommend creative solutions, and develop actionable execution plans.
- Advanced project management capabilities including metrics analysis, dependency management, risk assessment, and data-driven decision making.
- Familiarity with leveraging emerging technologies, AI tools, or workflow automation platforms to optimize operations and service delivery.
- Proactive, solution-oriented mindset with the confidence to challenge the status quo and drive continuous program improvements.
Skills
Benefits
- Comprehensive medical and dental coverage
- retirement benefits
- range of discounted products and free services
- reimbursement for certain educational expenses including tuition
- discretionary bonuses or commission payments may be available
- relocation assistance possibly available
- Apple employee stock programs including discretionary RSUs and Employee Stock Purchase Plan
About Apple
Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.
Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.
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