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ASE Observability SRE - Shanghai - Tech Lead

Apple· Apple Service Engineering (ASE)
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Shanghaifull-timePosted 1w ago

About the role

Site Reliability Engineer on the Cloud Monitoring Team responsible for availability, performance, and scaling of customer-facing production services, with emphasis on Alibaba Cloud (AliCloud) and global observability capabilities across Apple services.

Responsibilities

  • Customer SLA/SLO Delivery: Own, monitor, and defend the availability, latency, and performance metrics (SLIs/SLOs) of customer-facing production services.
  • Production Management: Maintain and optimise customer-serving production environments, including AliCloud services (ACK Kubernetes, ECS, Serverless, RDS) alongside Apple's own infrastructure.
  • Global Traffic Routing: Manage external-facing networking, content delivery, and load balancing (SLB/ALB, Global Traffic Manager, AliCloud CDN) to ensure minimal latency for users worldwide.
  • Deployment & CI/CD: Maintain zero-downtime deployment pipelines so new features ship safely and continuously without disrupting customer workflows. Spinnaker experience a plus.
  • Proactive Observability: Build customer-centric dashboards and alerting frameworks using Prometheus, Grafana, and Splunk (or similar Log Service) to catch and resolve user-facing issues before they generate support tickets.
  • Scalability & Cost Optimisation: Implement automated scaling rules to handle peak customer traffic spikes efficiently while managing infrastructure spend.
  • Incident Response: Drive incident response and management for production systems, conducting deep root-cause analysis across software, systems, automation, and process.

Qualifications

  • B.S. in Computer Science or a related field.
  • Minimum 10+ years of industry experience (5+ years in an SRE/DevOps role supporting external, production-grade web services, APIs, or SaaS applications).
  • Proven experience developing production-grade software in Python (scripting/automation proficiency in Python, and scripting in Bash, Go and Rust exposure a plus).
  • Hands-on experience deploying and operating user-facing applications on Alibaba Cloud, with strong container orchestration experience using ACK (or equivalent Kubernetes experience).
  • Solid experience using Terraform for infrastructure-as-code and version-controlled production environments. Pulumi experience a plus.
  • Experience/knowledge with the Prometheus ecosystem.
  • Strong sense of ownership and integrity, demonstrated through clear communication and collaboration.
  • Experience and confidence around incident response and incident management.
  • Acute drive to automate manual operations and improve them through repeated iteration.
  • Comfortable with open-source configuration management and orchestration tools (Helm, Pulumi, Terraform, Spinnaker).
  • Master’s degree in Computer Science or a related field (preferred).
  • Experience managing client data persistence, backups, and failovers using cloud databases (RDS MySQL, PostgreSQL, or PolarDB).
  • Cross-border optimisation experience, specifically using AliCloud Cloud Enterprise Network (CEN) or Express Connect to link China-mainland and global markets.
  • Experience securing tenant data using AliCloud RAM, KMS, and ensuring compliance (ISO 27001, SOC2, or local data privacy laws).
  • Alibaba Cloud Certified Professional (ACP) or Expert (ACE) certification.
  • Demonstrated ability to investigate complex systemic/latent reliability issues cross-functionally.
  • Prior on-call experience supporting large-scale, distributed systems.
  • Collaborating with a global and asynchronously communicating team.

Skills

Required:PythonBashAlibaba Cloud (AliCloud)Kubernetes / ACKTerraformPrometheusGrafanaSplunk / Log ServiceIncident Response / Incident ManagementSRE / DevOps
Nice to have:GoRustPulumiSpinnakerTerraform, Helm, Spinnaker

Benefits

  • Apple inclusivity and accessibility initiatives.
  • Reasonable accommodation for applicants with disabilities.
  • Competitive benefits typical of Apple employment (not exhaustively listed in description).
Last updated Oct 16, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

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