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US-Senior Manager

Apple· Apple Retail
Apply on company site
Columbus, OH$43.4k - $72.2kFull-timePosted 1w ago

About the role

Senior Manager responsible for creating a positive environment of customer interactions, driving store performance, developing other managers, and supporting the Store Leader with business strategies and critical decision making. Leads a team, participates in Floor Leadership, and ensures exceptional customer service while upholding Apple values and inclusive leadership.

Responsibilities

  • Lead a team (including Managers), empowering each team member to learn, grow, and achieve performance and developmental goals.
  • Assist with recruiting, training, developing, and retaining a diverse, high-performing team.
  • Actively participate in Floor Leadership by interacting with team members and customers throughout the store, modeling what good looks like, and making sure that business priorities are met and exceptional customer service is delivered.
  • Address customer and team member concerns and escalations, and partner with leadership and key business or People partners when appropriate.
  • Drive business priorities and achieve store performance goals by establishing, planning, and executing the operational strategy of assigned functional areas and the entire store.
  • Maintain and uphold company policies and procedures, and protect all company assets, including confidential business, customer, team member, and financial information.
  • Perform other tasks as needed.
  • Contribute to an inclusive environment by respecting each others’ differences and having the curiosity to learn.
  • Demonstrate Apple’s values of inclusion and diversity in daily activities.
  • Be a role model for inclusive leadership behaviors and build, develop, and retain diverse teams.
  • Take action to create a safe, respectful, and inclusive environment for all team members.

Qualifications

  • Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
  • Be proficient in written and spoken English (sign language supported).
  • Have 3 years of leadership experience in retail, sales, or a related field.

Skills

Required:LeadershipRecruiting and Talent DevelopmentCustomer ServiceCommunication

Benefits

  • Comprehensive medical and dental coverage
  • retirement benefits
  • range of discounted products and free services
  • reimbursement for certain educational expenses including tuition
  • discretionary bonuses or commission payments and relocation eligibility (where applicable)
  • Apple shareholder opportunities through discretionary employee stock programs and Employee Stock Purchase Plan
Last updated Oct 16, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
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