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US-Technical Specialist

Apple· Apple Retail
Apply on company site
Village Pointe, Omaha, Nebraskanot specifiedPosted 1w ago

About the role

Technical Specialist providing technical support and troubleshooting for Apple customers, promoting and explaining Apple products and services, while ensuring high-quality repairs and customer education.

Responsibilities

  • Provide technical support and skilled troubleshooting for all customers.
  • Deliver exceptional service and empower customers to get the most out of their Apple products.
  • Educate customers about repair options and Apple products and services.
  • Develop knowledge of Apple products, services, and Genius Bar repair processes to support efficient repairs.
  • Troubleshoot, diagnose, and resolve service concerns for select Apple hardware and software.
  • Collaborate with team leaders to identify recurring repair problems and relay feedback to Apple.
  • Understand customer needs, identify ownership opportunities, present product/service recommendations, and educate on relevant purchasing options.
  • Perform other tasks as needed, including supporting customer-facing activities on or off the sales floor.
  • Contribute to an inclusive environment and demonstrate Apple values of inclusion and diversity.

Qualifications

  • Availability to work a schedule based on business needs including nights, weekends, and public holidays in the retail store; reliable attendance.
  • Demonstrated technical expertise of Apple products and services.
  • Ability to follow troubleshooting steps to identify root causes in a customer service setting.
  • Strong interpersonal skills to handle customer service issues.
  • Willingness to continually learn about Apple products, services, and third-party products to enhance customer experience.
  • Ability to work in a fast-paced environment and balance multiple tasks.
  • Ability to work well in a team and share responsibility and accountability.
  • Discretion with sensitive or confidential information in line with Apple’s values.
  • Curiosity and openness to learning from others and helping others grow.

Skills

Required:Technical troubleshootingProduct knowledgeCustomer service
Last updated Oct 16, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
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