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Community Specialist, Channel Retail

Apple· Sales and Business Development
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Hybrid (Rockland, Delaware)full-timePosted 1w ago

About the role

Community Specialist responsible for representing Apple in partner stores, driving customer engagement, training, demonstrations, and maintaining Apple standards across multiple partner locations within the community.

Responsibilities

  • Represent Apple within multiple partner stores and help customers develop relationships with our brand.
  • Sell directly to customers, work closely with partners, and create new owners of our products.
  • Drive influence even when not in the store to contribute to sales results.
  • Provide an amazing customer experience by showcasing our products, accessories, and services.
  • Proactively seek opportunities to expand awareness for new and existing customers.
  • Stay up to date on initiatives impacting the customer journey.
  • Ensure Apple fixtures, product exposures, and merchandising elements are up to date and maintained according to Apple's standards.
  • Align with your leader on weekly partner visits.
  • Provide daily care and inspection of multiple points of sale according to guidelines and escalate issues for timely and effective resolution.
  • Educate partners and customers by offering small in-store trainings, delivering demos, sharing the latest sales promotions, and encouraging adoption of the Apple platform.
  • Distill key themes, nuances, and insights from store visits and share feedback with other Apple teams.

Qualifications

  • Typically requires a minimum of 1-2 years of related experience
  • Passion for helping customers and partners understand how Apple technology can enrich lives
  • Curiosity for continuous learning and eagerness to share knowledge with others
  • Outstanding customer focus
  • Excellent communication skills
  • Ability to educate, inspire, and influence others
  • Solid relationship building skills with the ability to become a trusted business partner at multiple points of sale
  • High level of integrity, trust, and accountability
  • Strong self motivation and ability to work independently in a fast-paced, constantly changing environment
  • Effective time management including ability to multitask, organize, and prioritize tasks
  • Ambition for driving sales results and recommending Apple solutions is desirable
  • Background in direct sales or solution-based selling is a plus

Skills

Required:Customer relationship managementCommunicationTraining and demonstrationsSales and influence
Last updated Oct 16, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

AirPods Max 2Apple ArcadeApple CardApple Fitness+Apple MusicApple TVApple TV+Apple Watch Series 11
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