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Sr Application Engineer — IT Inventory Platform, IS&T

Apple· Software and Services
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Hybrid (Sunnyvale, CA), Hybrid (Austin, TX)$184.7k - $277.6kfull-timePosted 1w ago

About the role

Senior Application Engineer responsible for evolving the Asset Intelligence Platform by bridging customer needs with engineering, onboarding new teams, supporting users, and communicating business value to stakeholders.

Responsibilities

  • Customer Discovery and Advocacy: Build relationships with internal teams and partners relying on IT inventory data; translate workflows and goals into product decisions.
  • Product Roadmap Development: Help define and prioritize the roadmap based on feedback, usage data, and technical judgment.
  • Technical Collaboration with Engineering: Participate in design reviews and architecture discussions; read/review code, prototype solutions, and build integrations as needed.
  • Customer Onboarding: Own end-to-end onboarding for new teams/users; assess requirements, tailor solutions, develop documentation, lead enablement sessions, drive adoption.
  • Ongoing Customer Support: Triage issues, collect feedback, identify patterns, close the loop with customers.
  • Storytelling and Value Communication: Articulate business value of the IT Inventory platform to leadership and partners.

Qualifications

  • 6+ years of experience in a role combining technical depth with customer or product engagement (e.g., solutions engineering, technical product management, application engineering).
  • Strong understanding of infrastructure and platform engineering (data centers, cloud, networking, compute, services).
  • Technical fluency to read/review code, write scripts/prototypes, work with APIs/data models, contribute to architecture discussions.
  • Demonstrated ability to build trust with customers and communicate solutions clearly.
  • Strong product instincts to evaluate tradeoffs and prioritize based on customer/business value.
  • BS in Computer Science, Engineering, or a technically related field (or international degree equivalent).
  • Familiarity with IT operations concepts (asset management, configuration management, CMDB tools).
  • Exposure to security, privacy, and compliance frameworks.
  • Comfort with ambiguity and ability to operate across evolving responsibilities.
  • Excellent written and verbal communication skills.

Skills

Required:Customer DiscoveryProduct RoadmappingCode Reading / PrototypingOnboarding & EnablementCustomer Support

Benefits

  • Comprehensive medical and dental coverage
  • Retirement benefits
  • Discounted products and free services
  • Educational expense reimbursement (tuition)
  • Discretionary bonuses or commission potential
  • Relocation assistance (where applicable)
  • Employee stock programs (RSUs) and stock purchase plan eligibility
Last updated Oct 16, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

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