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Sr Application Engineer — IT Inventory Platform, IS&T

Apple· Software and Services
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Hybrid (Austin, TX), Hybrid (Sunnyvale, CA)Full-timePosted 1w ago

About the role

The Asset Intelligence Platform is the consolidated registry that maps applications and services to their underlying infrastructure and dependencies across data centers, compute facilities, and labs. The Application Engineer role involves understanding internal customer problems, influencing product direction, onboarding new teams, supporting users, and communicating the platform's business value to stakeholders.

Responsibilities

  • Customer Discovery and Advocacy: Build relationships with internal teams and partners who depend on IT inventory data, understand workflows and goals, and ensure insights inform engineering decisions.
  • Product Roadmap Development: Help define and prioritize the product roadmap based on customer feedback, usage data, and technical judgment.
  • Technical Collaboration with Engineering: Participate in design reviews and architectural discussions, bring a product perspective, read/review code, prototype solutions, and build integrations when needed.
  • Customer Onboarding: Own end-to-end onboarding for new teams and users, assess requirements, configure solutions, develop documentation, lead enablement sessions, and ensure successful adoption.
  • Ongoing Customer Support: Serve as a trusted point of contact, triage issues, collect feedback, identify patterns, and close the loop with customers.
  • Storytelling and Value Communication: Articulate business value of the IT Inventory platform to leadership and stakeholders via strategy documents, reviews, or presentations.

Qualifications

  • 6+ years of experience in a role combining technical depth with customer or product engagement (e.g., solutions engineering, technical product management, application engineering).
  • Strong understanding of infrastructure and platform engineering including data centers, cloud environments, networking, compute, and related services.
  • Technical fluency to read/review code, write scripts or prototypes, work with APIs and data models, and contribute to architecture discussions.
  • Demonstrated ability to build trust with customers, understand needs, and communicate solutions clearly.
  • Strong product instincts to evaluate tradeoffs, assess impact, and prioritize based on customer and business value.
  • BS in Computer Science, Engineering, or a technically related field, or international degree equivalent.
  • Familiarity with IT operations concepts such as asset management, configuration management, or CMDB tools.
  • Exposure to security, privacy, and compliance frameworks.
  • Comfort with ambiguity and ability to operate across evolving responsibilities.
  • Excellent written and verbal communication skills for technical and non-technical audiences.

Skills

Required:Customer DiscoveryProduct Roadmap DevelopmentTechnical CollaborationOnboarding & EnablementCustomer Support
Last updated Oct 16, 2026. Interested? Apply on the company site.

About Apple

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

Discover the innovative world of Apple and shop everything iPhone, iPad, Apple Watch, Mac, and Apple TV, plus explore accessories, entertainment, and expert device support.

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