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Senior Manager, Service Operations & Enablement

Cerebras· Datacenter
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Hybrid (Sunnyvale, CA)Full-timePosted 1w ago

About the role

Senior leader responsible for operational readiness, on-prem O&M, operator enablement, training & certification, and operational due diligence for Cerebras infrastructure across data centers, partner-operated, and customer-operated environments.

Responsibilities

  • Own Operational Readiness: Define and maintain Cerebras Ready-for-Service requirements.
  • Own the operational acceptance process between Build & Deploy and production operations.
  • Establish Operational Readiness Reviews for new clusters and major changes.
  • Ensure monitoring, alerting, runbooks, escalation, support, spares, maintenance, and operator-readiness requirements are satisfied.
  • Identify readiness gaps and drive them to closure.
  • Measure Technical Completion to Operational Acceptance performance.
  • Analyze early-life production issues and improve readiness criteria accordingly.

Qualifications

  • 8+ years in infrastructure operations, service operations, technical enablement, customer infrastructure, production readiness, or related technical fields.
  • 3+ years leading teams or significant technical programs.
  • Experience operationalizing complex hardware/software infrastructure.
  • Experience establishing service-transition or operational-readiness processes.
  • Strong understanding of production infrastructure operations and support models.
  • Experience developing technical training, competency, certification, or knowledge-management programs.
  • Strong customer-facing and cross-functional communication skills.
  • Ability to turn complex technical knowledge into scalable operational processes.

Skills

Required:Operational ReadinessTraining & CertificationIncident Management & RunbooksOn-Prem O&M ModelingCross-functional CollaborationOperational Knowledge Management
Last updated Oct 18, 2026. Interested? Apply on the company site.

About Cerebras

Cerebras is the go-to platform for fast and effortless AI training. Learn more at cerebras.ai.

Cerebras is the go-to platform for fast and effortless AI training.

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