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Supervisor, Child Safety Operations

xAI· Safety
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Austin, TXFull-timePosted 4d ago

About the role

SpaceXSI Safety team protects users and ensures policy enforcement across X, Grok, and X Money products with a focus on child safety. The role leads the Austin-based Child Safety analyst team, handling escalations, automation initiatives, and coordination with Legal and law enforcement on high-profile cases to maintain defensibility and comply with reporting obligations.

Responsibilities

  • Lead the Austin based Child Safety team, ensuring consistent standards across all shifts and adherence to SLAs.
  • Act as the escalation layer for complex, urgent, high-profile cases including law enforcement and legal escalations, and product incidents.
  • Own NCMEC reporting decisions for the team and ensure enforcement decisions are accurate and well-documented.
  • Manage responses to viral incidents and emerging abuse trends; track results and escalate patterns quickly.
  • Adopt an automation-first approach; calibrate classifiers with Program Leads and drive improvements based on findings.
  • Lead automation evaluations, audits, and labeling to ensure high-quality curated data.
  • Use querying languages (e.g., SQL or Python) and LLM-powered agents to analyze data, identify trends, and drive policy/process improvements.
  • Own dashboards and KPIs; monitor backlog and escalation queues and investigate anomalies.
  • Maintain shift handovers, process documentation, and performance trackers to ensure a common playbook.
  • Provide coaching and professional development to foster growth, retention, and wellbeing.
  • Deliver constructive feedback and maintain proactive management practices.
  • Build the team as subject matter experts with a defensibility mindset for explainable decisions.
  • Oversee team performance end-to-end, set expectations, measure outcomes, and address underperformance.
  • Collaborate with HR, workforce management, Legal, Policy, and other Safety teams to align on objectives.
  • Perform other duties as required by business needs.

Qualifications

  • 5+ years in online child safety, Trust & Safety operations, criminal investigations, or closely related field
  • 2+ years leading or supervising a team
  • Expertise in identifying/investigating CSAM, CSE, grooming behaviors, and AI-generated content risks with knowledge of NCMEC reporting and industry standards
  • Crisis and escalation management experience with ability to make defensible decisions under pressure
  • Proficiency in data analysis with hands-on experience using LLMs, SQL, or Python
  • Passion for AI and automation to reduce manual workloads in Child Safety enforcement
  • Strong communication skills for escalation summaries and cross-functional collaboration (Legal, Policy, Engineering, Leadership)
  • Active on X (including Grok) with deep understanding of platform safety challenges
  • Willingness to work onsite in Austin, TX, support across shifts, and travel as needed
  • Ability to work in a fully onsite role at SpaceXSI office in Austin

Skills

Required:Team leadershipEscalation managementData analysis (SQL/Python)

Benefits

  • Not specified in the job description
Last updated Oct 21, 2026. Interested? Apply on the company site.

About xAI

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