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Customer Support & Discord Community Associate

VoiceOS
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Remote$1.1k/moContractPosted 4d ago

About the role

VoiceOS is seeking a part-time, remote Customer Support & Discord Community Associate to handle frontline customer support and Discord community moderation. 20 hours/week, USD 1,100/month, contract role.

Responsibilities

  • Answer incoming support requests and Discord questions with clear, friendly, accurate replies.
  • Help users with onboarding, product usage, and basic troubleshooting; escalate bugs and complex technical or billing cases to the right teammate.
  • Keep Discord welcoming and organized, address spam under our moderation rules, and make sure questions do not get lost.
  • Keep ticket statuses updated, close resolved conversations, and share recurring issues and useful feedback with the team.
  • During agreed staffed hours, provide a meaningful human first response in 3–5 minutes on average, with a maximum of 15 minutes. Flag coverage risks promptly and use the agreed backup process.

Qualifications

  • Excellent written English, empathy, and calm communication with frustrated users.
  • Customer-support or online-community experience; familiarity with Discord is important. SaaS or AI-product experience is a plus.
  • Reliable internet, a computer, and dependable availability during the agreed schedule.
  • Strong organization, attention to detail, and willingness to learn VoiceOS and our support tools. Familiarity with macOS and Windows is helpful.
  • Good judgment with user data and escalation: no unsupported promises about refunds, fixes, or release dates.

Skills

Required:Written communicationDiscordOnboarding & troubleshootingData judgment & escalation
Nice to have:Customer support / SaaS / AI product experience
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About VoiceOS

Voice AI Interviews for Enterprise

Hiring at scale is broken. Our solution: Voice AI that instantly interview every applicant — holds lifelike interviews tailored to each applicant's unique background. Recruiters see only a curated shortlist as VoiceOS fine-tunes the questions over time. The payoff: days-to-hire instead of weeks, slashed overhead, and a recruiting engine that scales as fast as the enterprise. VoiceOS is setting a new standard for hiring excellence.

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