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Legal Director, Contracts

Carta· Carta Law Contracts
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Hybrid (Denver, CO; Sandy, UT; Seattle, WA; Hamilton Township, NJ; Toronto, CA)$171.3k - $214.2kfull-timePosted 6d ago

About the role

Legal Director leading a group of client accounts and associated lawyers within the Contracts – North Americas function, responsible for quality, speed, growth, client relationships, and cross-functional collaboration across finance, tech, product, HR, and client services.

Responsibilities

  • Supervise all client accounts in your group for quality, service levels and performance, rather than hands-on delivery
  • Act as final decision-maker on complex escalations or performance issues beyond Managing Lawyer (ML) authority
  • Drive holistic playbook reviews across the team
  • Own client onboarding and conversion; liaise with Customer Success (CS) to identify blockers
  • Uphold the culture and vision set by Carta Law and keep the team aligned
  • Manage lawyer and client allocation across accounts, with Managing Director oversight
  • Ensure billing information in the Carta Law app is accurate
  • Provide delivery inputs into forecasting models, such as productivity assumptions
  • Keep team productivity aligned with agreed forecast assumptions
  • Manage revenue for your accounts: convert demand to output, flag demand slowdowns or spikes to CS, and approve one-off discounts and special pricing
  • Participate in sales pitches
  • Surface frontline client insights to guide sales targeting and priorities
  • Identify opportunities for tech enablement and automation across the team
  • Contribute delivery insights to tech R&D workshops
  • Drive adoption of new tech, ensure training is completed, and guide how the team approaches tasks
  • Own client onboarding and conversion for clients
  • Liaise with and delegate responsibility to Managing Lawyers as appropriate
  • Be responsible for the health of the clients assigned to you
  • Manage and coach lawyers: performance reviews, development plans, expense approval and annual leave
  • Provide input to the Training team on onboarding and ongoing training topics
  • Support training on playbooks and client standards
  • Manage resourcing and hiring demand for lawyer roles; conduct end-of-probation reviews
  • Lead interviews for lawyer-level hires
  • Handle internal escalations on lawyer conduct and performance
  • Monitor team utilisation, wellbeing and morale
  • Lead a group of client accounts and the lawyers who serve them; report to the Regional Managing Director; accountable for quality, speed and growth of the portfolio
  • Engage in client onboarding and conversion for clients; ensure health of accounts

Qualifications

  • Qualified attorney in a relevant jurisdiction, 5+ PQE
  • Based in one of our Canadian or US offices
  • Contracts Expertise & Knowledge: Deep knowledge of commercial contracts across all contract documents product types offered
  • People Management & Coaching: Strong coaching instinct; ability to develop lawyers, balance performance across multiple teams, and build team capability
  • Commercial Awareness: Financial literacy to interpret P&L drivers, optimise efficiency, and flag commercial risks upward
  • Client & Escalation Management: Confidence to own and resolve complex client escalations independently
  • Analytical & Critical Thinking: Ability to dissect complex requests, interrogate data on team performance, and draw sound conclusions under ambiguity
  • Operational Leadership: Process discipline to hold teams accountable to quality, SLAs and output standards
  • Problem Solving: Works on issues requiring deep knowledge of organizational objectives; establishes and assures adherence to budgets, schedules and performance expectations
  • Leading by Example: Demonstrates Carta operating values through consistent kindness, respect, and inclusive leadership

Skills

Required:Contract management and commercializationPeople management and coachingCommercial awareness

Benefits

  • Competitive salary, equity for all full-time roles, exceptional benefits
Last updated Oct 21, 2026. Interested? Apply on the company site.
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