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Head of VIP - Asia

Kraken· VIP Relationship Management
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RemoteFull-timePosted 4d ago

About the role

Head of VIP, Asia leading and growing Payward VIP presence across Asia. Player-coach role overseeing regional client relationships, pipeline development, and strategic growth within Kraken’s VIP/private-client offering.

Responsibilities

  • Lead, coach, and develop VIP relationship managers in Asia; establish clear standards for client coverage, pipeline management, service quality, and commercial performance.
  • Build the operating model for VIP growth across Asia, including territory coverage, account segmentation, referral strategy, events, and performance reporting.
  • Own regional AOP growth, net deposits, client assets, trading volume, retention, and revenue performance.
  • Build a repeatable pipeline of qualified high-value clients through direct outreach, referrals, introducers, family offices, proprietary trading firms, OTC desks, miners, project treasuries, and high-volume traders.
  • Represent the voice of Asia’s VIP client base internally: identify competitive threats, regional market dynamics, product gaps, and opportunities that influence where private-client capital trades.
  • Own and grow Kraken's most strategically important private client relationships across Asia, bringing our full VIP offering - ranging from trading and asset management to other services - to market locally, within Kraken's compliance and risk framework.
  • Serve as the senior relationship owner for Kraken’s largest and most strategically important private clients across Asia.
  • Bring Kraken’s VIP and private-client offering to market locally, including spot, margin, futures, OTC execution, earn and yield opportunities, lending, and tailored benefits.
  • Build trusted, durable relationships while ensuring every client interaction and commercial initiative operates within Kraken’s licensing, compliance, and risk framework.
  • Develop Kraken’s presence in Asia’s VIP trading and investor communities, including private trading groups, investor clubs, KOL and trader networks, and closed-door investor circles.
  • Design and lead high-quality regional programming, including VIP dinners, trader meetups, conference-adjacent events, and partner activations, in collaboration with Marketing and Regional teams.
  • Build and manage introducer and referral partnerships that create a durable source of qualified VIP opportunities.
  • Partner with Product, Marketing, Compliance, Banking, Client Service, and Operations to launch regional growth initiatives and improve the client experience.

Qualifications

  • 7+ years of experience in VIP relationship management, private banking, brokerage, private-client sales, account management, or business development, including meaningful experience in crypto or digital assets.
  • Demonstrated people leadership experience, with the judgment and practical coaching ability to lead a small team while remaining hands-on with strategic clients and revenue opportunities.
  • A strong personal network among Asia’s crypto HNWIs, traders, family offices, OTC desks, funds, or trading communities. Experience across Greater China, Hong Kong, Taiwan, or Singapore is especially valuable.
  • A proven record of personally originating and converting new business, not solely servicing an existing client book.
  • Deep knowledge of crypto market structure and trading solutions, including spot, margin, futures, OTC, lending, tokenized equities, and yield/earn products.
  • Strong commercial judgment and comfort managing KPIs including assets on platform, net deposits, revenue, trading volume, retention, pipeline conversion, and client portfolio growth.
  • Native or near-native Mandarin and fluent English.
  • Comfort operating across multiple regulated Asian jurisdictions, with sound judgment on when to engage Compliance and Risk partners early.
  • Willingness to travel up to 30% across the region for strategic client meetings, events, and conferences.

Skills

Required:VIP relationship managementPeople leadershipNetworking in crypto ecosystems (Asia)
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Kraken

setter-30setter-30-2026-q1
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