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Community Experience Specialist

Tin Can· Customer Experience
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Seattle$70k - $100kFull-timePosted 4d ago

About the role

The Community Experience Specialist acts as the first point of contact for schools, PTAs, and parent groups, manages inbound inquiries, guides group orders, fundraising/donation requests, and community directories, and maintains systems to ensure a warm, on-brand experience from first hello to first call.

Responsibilities

  • Inbound inquiries — be the first, friendly response for schools, PTAs, and parent groups who reach out through our communities inbox and Zendesk; answer their questions, explain how Tin Can communities work, and help them get started
  • Community group orders — guide each community through its group order, from first conversation to first call, and keep it on track until phones are in families’ hands
  • Fundraising & donation requests — review and approve fundraising and donation requests against our guidelines, following up on the details so each community gets a quick answer
  • Community directories — set up and maintain each community’s directory so kids can call their approved friends and classmates from day one
  • Systems & tracking — keep every community’s status current across our CRM, order, and directory tools, report weekly on inquiries, orders, approval turnaround, and response times, and suggest ways to make the process smoother
  • Feedback loops — notice the questions and requests that keep coming up, and bring them back to the team so we can fix them at the source, and pass along great community stories to Brand
  • White-glove experience — ensure every touchpoint reflects the warmth, simplicity, and joy that Tin Can stands for

Qualifications

  • Ambitious and a self-starter; you take ownership of your work and look for ways to do more
  • Someone who runs a process well and isn’t afraid to rethink it; you notice where things get stuck, try new ideas, and share what you learn
  • A natural relationship-builder who genuinely loves people and earns trust quickly
  • Excited to work in person; at the office, on community visits, and at the occasional event
  • Highly organized and detail-oriented; you can juggle lots of requests at once, and nothing falls through the cracks
  • Quick to learn new tools like CRMs, Shopify, and spreadsheets; you keep the data clean because you know someone’s order depends on it
  • Strong communication skills, both written and verbal; you know how to make people feel welcome and heard
  • A bias toward action, a scrappy get-it-done mentality, and a habit of asking how we get Tin Can to more families
  • Empathy for the families we serve and a genuine belief in Tin Can’s mission
  • A genuine interest in schools, parents, and family-focused communities
  • Bonus: you’ve been involved with schools, PTAs, or parent groups, whether through work, volunteering, or your own school

Skills

Required:Inbound communicationCRM and data managementCommunity operationsRelationship building

Benefits

  • Full benefits package
  • Offers Equity
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Tin Can

The super-magical Wi-Fi landline for kids

The super-magical Wi-Fi landline for kids. No screens, no texting, no strangers — just real conversation with Grandma, besties, and contacts you approve. Plug in, twirl that cord, and time-travel to pure voice fun.

Wi-Filandlinekidsvoice
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