← All roles

Senior Operations Manager - AI Automation

Capital.com· Operations – Operations Core
Apply on company site
Hybrid (Dubai, United Arab Emirates / London, United Kingdom)HybridPosted 4d ago

About the role

Senior role leading how Capital.com uses AI and automation across Operations (including Customer Support and FinCrime); owns the automation roadmap, builds and rolls out automations, and leads a small team.

Responsibilities

  • Own the automation roadmap and increase the share of automated tasks across Operations.
  • Find opportunities by analysing where time is lost, errors occur or work is repeated. Prioritise those with a clear baseline and measurable value.
  • Redesign processes with their users and control owners. Agree where AI adds value, where fixed rules work better and where a human must decide.
  • Build prototypes and working automations, and work with Product and Engineering on integrations and production support.
  • Test against real conditions (incomplete inputs, unexpected outputs, failed dependencies). Agree data, permissions and controls before launch, with human review and a manual fallback.
  • Lead rollout with operational managers and support colleagues through adoption.
  • Track quality, usage and benefits against baseline, including review and support costs. Fix failures, and document ownership, monitoring and recovery after launch.

Qualifications

  • 5+ years in operations, process excellence, automation or a similar field.
  • Hands-on experience building and launching AI and automation in live operations, with measurable results.
  • Ability to size opportunities and turn them into a prioritised roadmap.
  • Experience redesigning processes with operational teams and control owners in a regulated or control-heavy environment.
  • Experience testing AI workflows and designing human review and exception handling.
  • Experience working with Product and Engineering, and managing direct reports.

Skills

Required:Automation roadmap developmentProcess redesignAI workflow testingCross-functional collaboration
Last updated Oct 21, 2026. Interested? Apply on the company site.

About Capital.com

Trade with a trusted global broker

Join 770,000+ traders on our award-winning platform, offering CFDs & spread betting on leading markets with advanced tools and support.

CFDsspread betonline trading platforminvestment opportunitiestrading toolsindicators
Company profileWebsite

More open roles at Capital.com