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Community Support Manager

Raya· Community
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RemoteFull-timePosted 4d ago

About the role

Remote full-time role providing member support, troubleshooting, and insights to improve Raya’s member experience while contributing to policy and process improvements and supporting a positive team culture.

Responsibilities

  • Provide timely, accurate, and precise support to Raya members via email
  • Handle a wide range of inquiries with empathy and warmth, ensuring every member feels heard
  • Troubleshoot product and service issues by identifying root causes, offering thoughtful solutions, and following up to ensure resolution and member aftercare
  • Communicate trends, recurring issues, and member insights to help improve the member experience
  • Participate in product testing and support quality assurance efforts during new releases
  • Analyze support data and surface actionable insights to improve team efficiency and the member experience
  • Actively contribute to policy and process improvements that enhance support workflows
  • Help foster a positive, collaborative, and high-performing team and company culture

Qualifications

  • Experience in customer service, in any industry
  • Exceptional written and verbal communication skills
  • Strong critical thinking and problem-solving abilities
  • Excellent active listening skills to understand member needs and provide highly bespoke responses
  • Superb attention to detail with a consistent focus on quality
  • Deep empathy, patience, and a calm, thoughtful approach to conflict resolution
  • A passion for delivering exceptional service and setting a high bar for member experience
  • Comfortable working in a fast-paced, startup environment
  • Able to handle sensitive and confidential content with care
  • Ability to work a Sunday to Thursday or Thursday to Monday schedule, including early mornings or late evenings depending on your time zone

Skills

Required:Customer serviceWritten communicationVerbal communicationActive listeningEmpathyProblem solvingAttention to detail
Nice to have:Policy/process improvement
Last updated Oct 21, 2026. Interested? Apply on the company site.
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About Raya

Raya is a private, membership based community for people all over the world to connect and collaborate.

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